Customer Success Processes
The system that customer-facing teams work out of to communicate with customers
What is Intercom?
This is a new-er option in which customer payouts are dispersed to a virtual gift card with added funds from what they pay on daily essentials to one of our partnered retailers
What is Boost?
This is where you post your dog, cat or any other cute animals
What is ZZ-Pets?
The company that ZayZoon works with help with quarterly planning, BHAG, and rocks.
What is Petra?
A Florida mom invented one version of this twirling gizmo back in the 1990s; 20 years later, they became a craze.
What is a fidget spinner?
This platform is where I can look to see if an employer has an Account Manager assigned
What is Hubspot?
This feature helps with financial education, spend tracking, and predict when your bank account is going to start costing you money.
What is ZayU?
What is Huddle?
The name of the offsite event in September
What is ZZummer camp?
I am a classic cocktail with lime, gin and simple syrup.
What is a Gimlet?
Customer-facing teams will follow this process when a customer reports their account was hacked or funds were pulled without their knowledge.
What is the fraud process?
The process of double checking that the customer who is attempting to log into an application or service really is who they say they are.
What is Multi-Factor Authentication?
You can view this channel to see fun gifs or memes or even talk about topics outside of ZZ
What is water cooler?
These three long-time ZZ team members owned the Q3 Company Priorities.
Who is:
-Shubh
-Shy
-Jamie
This animal is known for its slowness of movement, they spend most of their lives hanging upside down in the trees of the tropical rainforests of South America and Central America.
What is a sloth?
Customer Success adds this to every conversation to make it easy to report on conversation trends.
What is a tag?
No less than $20, no more than $200
What is the minimum and maximum payout amounts?
This helps you create organized discussions around specific messages. They let you discuss a topic in more detail without adding clutter to a channel or direct message (DM) conversation.
What is (a) thread?
This is the state where the RV had a flat tire.
What is Arizona?
This is a digital asset that links ownership to unique physical or digital items, such as works of art, real estate, music, or videos.
What is a NFT - non-fungible token?
This is the process Customer Success follows when working with a customer that has filed Chapter 7. We can no longer collect funds from them.
What is bankruptcy?
The timeframe for sending a payout to a bank account
What is 1-2 business days?
This is the channel where you can see who is hosting the next Drink and Think
What is daily-scrum?
This is one of our top three priorities for Q3
What is:
We have validated 3 additional revenue models
We can report on planned versus actual revenue, drilled-down by segment
A risk plan & roadmap have been completed and top 3 ideas to reduce loss have been deployed
This actor was the first to impersonate Alex Trebek on Saturday Night Live in 1996
Who is Will Ferrell?