Jeopardy

Column1

100

EAP is the acronym for this 

Employee Assistance Program 

200

What is the phone number for EAP 

877-622-4327

300

If OLAM states service delivered by Cigna and does not list a phone number, you would transfer to

EAP non one Guide 80699

EAP One Guide 12434

400

Since EAP is _____ the customer does not have to have Cigna Coverage

Employment Based 

500

We do this when the customer indicates they have an upcoming appointment with a Behavioral Health Provider.

Educate the employee about EAP 

Column2

100

You would look here to see EAP benefits 

OLAM

Notes section in BA 

CCV

200

These are the benefits of using EAP 

Provides no cost to you face-to-face or over the phone counseling. 

300

these benefits apply depending on the plan 

legal, financial, elder care, childcare, pet care, career and benefits, education services and ID Theft 

400

EAP information is found where in BA 

notes section 

500

EAP is offered by

The Employer 

Column3

100

EAP is offered through 

Cigna or Third Party 

200

EAP is known for offering free what

Counseling Sessions 

300

This is where you would look to see how many free mental health visits you would qualify for

OLAM 

400

EAP must be performed by a

Licensed Counselor 

500

if the customer has the _________ in OneView, EAP information could be there. 

Program Carve Out

Column4

100

This acronym TEAC stands for what

Telephonic Employee Assistance Consultant 

200

You can use EAP for marital problems, relationship difficulties and parenting issues. True/False

True

300

Check ___ and ____ in Oneview launch for program eligibility 

OLAM and CVV 

400

What do you do if EAP is offered by CIGNA 

offer to educate on EAP 

500

What do you do if EAP is offered by 3rd party

Provide contact information located in OLAM