Service Now
If you are facing any US application issue and urgently want to get it resolved or discuss with an IT person, then what should be your action?
You can directly chat with a US IT person through Service Now and the link is https://wwwpwcnetwork.pwc.myshn.net/hub?id=need_help&sys_id.
What is the updated version and build of Vmware you should have in your system?
2212 and 8.4.0
For how many back day periods you can book your time in Mobile T&E?
4 back periods and for that you need to click on icons (-1, -2, -3 or -4).
How many countries are there in Global Protect (GP) gateway?
31
What actions you need to take while rejoining office, if you are coming from long leaves and are unable to login to your system.
You need to ask your team leads to drop an email to HC/onboarding team for approval and once approved, they need to raise a ticket in Service Now.
When do you create an INC ticket?
If you are facing any application/hardware related issues, then you need to raise INC tickets for fixing it.
Can you sell your old office provided mobile.
You need to raise a request and get an approval. Post that you can format your old mobile and delete everything and then you can sell it.
For radius passcode, what is the name of the application that you should install?
Enthrust Identity
If you have already synchronized your time MT&E. How can you rectify any submit time?
myEngage
You are unable to access DMS/CCH in you local system. What should be your next action.
We can access DMS/CCH only in VDI and not in local.
What are the steps involved in laptop replacement?
Raise a request in Service Now, then IT team will verify and if issue is not resolved then new laptop will be issued. It usually takes 2 days time.
Can you purchase bluetooth mouse.
No. You can only purchase approved assets as advised by the asset team.
What is the application to check VMware latency?
VMware Horizon Performance Tracker
At what number India west comes in Global Protect (GP) gateway?
12
In Vialto, which is the approved emailing platform?
Gmail.
When do you create a RITM ticket?
If you want to request for any new software/hardware, then you need to raise RITM tickets.
From where can you download the pre-approved softwares?
Workspace One Intelligent Hub.
In how much time should you claim your expenses in iPower after approval.
Within 30 days
Which Wi-Fi network and Global Protect(GP) gateway, we connect while working from the office?
Connect your laptop to the “Galaxy V2” Wi-Fi network, and select “India West” as the Global Protect(GP) gateway.
Who are your Technology SPOCs and when you should reach out to them, if facing any issues?
Soumyadeep and Ravindra are Technology SPOCs and you should reach out to them if the issue is not resolved or ticket is unanswered in next 24 hours, then drop an email to them along with the Snow ticket number.
You are facing an application issue and unable to work on your deliverables. What should be the next action points?
Raise a ticket in Service Now asap with a brief description and attach the screenshot of the issue.
The IT team will investigate the issue and if it is not resolved or the ticket is unanswered in next 24 hours, then drop an email to the SPOCs along with the Snow ticket number.
Can you name 5 types of Peripherals?
Laptop Mouse, Keyboard, Headphone, Laptop Charger and Cable / Converter.
How often should you change password of Vmware in order to avoid it getting disabled?
Within 90 days.
In Mobile T&E, is there an option to pre-populate specific WBS codes in each 15 days period in advance? If yes, then what is the process?
You can click on “Maintain Template” and select the WBS codes to pre-populate for future periods.
What version of iPhone you use for office mobiles?
iOS 16