Opening
If you open when should you complete your opening check list?
Between 6a-7a
Whose job is it to pick up the parking lot and dumpster area?
Front Counter
Finish the sentence
Leave the store...
How often should you be in the MIC zone?
80% of your shift
List 3 of 4 zone touch points in the MIC walk
Front counter, Drive thru, Frying and prep, Lines
Who picks up the trash if Fred and Connor are not here?
The MIC during their walk
Who moves postitions when needed? EX:moves where the bottle neck is located.
Quarter back
What time can you no longer open the back door?
Dark or 5pm which ever comes first
How often does a pest walk need to be completed?
Once a week
List 3 of 5 things you must do if you receive a bomb threat over the phone.
Listen to detail, Write down info, Notify MIC, call police, don't touch anything
What position does the opening playbook tell you the MIC should be in between 7a-10a?
Service position
Whose job is it to pick up the drive thru throughout the day?
DT cashier
True or False
You can carry over beans, beef, NC, RS, and PS
True
How long after a new hire starts do they need their OneSource completed by?
45 days after first day/orientation
What 3 things should you do if you receive a telephone scam?
Stop-give no info, Hang up the phone, notify the GM or Area coach
What times should the FSA be completed between?
10-11am and 4-5pm
What 4 things should you do during a shift change?
Counts, safe count, enter closed drawers, MIC walk
What happens to the cash in the drawers when you close for the night?
All money gets put into safe, or in our case the office
What is a seasoned champ? How do you become one?
Completed training in all positions. Finish all one source.
List 3 of 5 things to do if you experience an active shooter situation.
Assess the situation(inside or out), React(keep you and customers safe), Evactuate or hide, Communicate with 911/cops, Call GM/area coach
What times should you complete a MIC walk?
7a, 11a, 2p, 5p, 8p, shift change
Whose job is it to clean the trash cans during the day?
Expeditor or if there is one, the quarterback
Yes or No
Can you and your closers all leave at the same time?
No. Use the buddy system
What two ways are we suppose to track our cash?
Cash sheet and zenput safe audits
What is the chain of command?
TM-Shift Leader-AGM-GM-Area Coach-Missy-HR