MGMT Forms
What is the application called that a MGMT form can be found?
KMS Lighthouse
What does the Orange "Open Tec Tool" button indicate in Genesys during a call?
The TEC Tool was able to identify matching information for patient. (i.e phone number,name,DOB)
Finish the sentence:
Same Day=Same Account _ _ _ _ _ _.
Number!
Is an Echocardiogram(Echo) and EKG the same exam?
NO! EKG is often preformed as a Walk-in exam, and may be done at a patients Dr. office. An who is an outpatient exam that we schedule for.
What is the first piece of information that you put into the Subject Line on a MGMT Form? (Hint it makes it easier for you to find in your email-mailbox)
Patient Name.
In Genesys, when receiving a call back. How many prompts do you have to select for the call back process to begin
Two
*Duplicate Appointment
*Switch Account #
T or F:
We can schedule an MRI Pacemaker without first having patients Pacemaker infrormation?
F! We HAVE to have patient pacemaker information prior to scheduling to make sure our MRI machine is safe for the patient.
Y or N:
Can we Re-Use MGMT Forms?
NO WAY JOSE!
What are they key points that we need to verbally state when answering a phone call?
*Outpatient Scheduling.
*Recorded Line.
*Your first name.
Do keywords need to be updated when changing a scheduled appointment in Meditech from E. to W.
YES!
E. Unit # is 26330.
W. unit # is 00323.
What is the box called that we add a "1" to that will put a patient on the cancelation list?
Waitlist Priority
When submitting a MGMT Form, aside from filling in the requested information, what three pieces of information should schedulers be adding to a MGMT form?
*Patient Availability.
*Meditech Clip.
*Attach patients order from Onbase.
In Genesys what is the "selection" process called that must be completed after each phone call?
Selecting Wrap Up Code.
If a patient requires a translator or an interpreter what is our next step as a scheduler after scheduling their immaging exam?
Schedule an Interpreter/Translator appointment 10 min after imaging exam.
What two facilities in the KSA and KSB market are heavy hitter for pediatric patients?
OPRMC
&&
Wesley
What is the step-by-step process in KMS Lighthouse to access a MGMT FORM?
*Open Lighthouse.
*SSC Scheduling
*Richmond
*Mid-America
*Facility Selection
*Processes
*Exceptions
*MGMT Form
T or F:
It is not our job to ensure patient is aware of the arrival time for an exam. Only the appointment time.
FALSE!! It is quite literally our job to ensure patient is prepared, and aware of when to be at the facility, when scheduling an appointment.
When finalizing scheduling an appointment in Meditech, and you are reading the appointment off to the patient, what key information does Q&A look for you to be saying specifically?
*Facility Name
*Day of the Week.
*Appointment Date.
*Appointment time, with arrival time.
Scheduler Instructions