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Customer Service
Business Ethics
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100

A business financial statement that shows assets, liabilities, and the net worth of a business for a specific date is called a/an

A.  balance sheet        B.  cash flow statement

C.  production schedule        D.  investment portfolio

A.  balance sheet

100

A customer enters the store and is greeted. When the customer stops to look at a certain item, the best approach is

A  service approach    B  merchandise approach

C  greeting approach    D  ignoring approach

B  merchandise approach

100

A coworker that continually send unwelcome calls, emails, and texts to another coworker, displays which unethical workplace behavior

A.  harassment        B.  discrimination

C.  fraud                  D.  favoritism

A.  harassment

100

The smallest size particles of soil are

A   gravel    B   silt

C   sand      D   clay

D   clay

100

The two most common root systems are:

A.  hairs and filaments        B. fibrous and tap

C.  sepals and gymnosperms    D.  xylem and phloem

B. fibrous and tap

200

Pennsylvania leads the nation in the production of

A. apples

B. mushrooms 

C. tobacco

D. corn

B. mushrooms

200

A benefit to customers of internet sales is that

A.  payment is by credit card   

B. very little data is transferred during an online sale

C.  most sites lack security protocols                 

D.  membership fees are required for the sale

A.  payment is by credit card

200

To create an atmosphere of positive ethical behavior the owner of the business must __________ the standards of behavior.

A. write

B. review

C. not follow

D. follow

D. follow

200

Mixing ___ with the medium gives good drainage and aeration.

A  Peat moss and vermiculite    

B  Sand and sphagnum moss

C  Perlite and vermiculite          

 D  Perlite and peat moss

C  Perlite and vermiculite  

200

Certain plants that reproduce asexually will send out underground stems known as

A.  root buds        B.  stolons

C.  rhizomes        D. suckers

C.  rhizomes

300

The price of the service is the sum of

A.  materials, labor, overhead, and profit        

B.  materials, labor, insurance, profit

C.   labor, taxes, profit, and overhead         

D.  labor, insurance, materials and overhead

B.  materials, labor, insurance, profit

300

When closing a telephone sale the salespersons final step should be to do what?

A. Summary of the order

B. decide payment method

C. Thank the customer

D. Confirm what is in the order

C. Thank the customer

300

Moral standards that are critical to an organization are known as

A. mission statement

B. business ethics

C. business practices

D. business law

B. business ethics

300

The purpose of soil aeration is to

A   increase the oxygen in the soil

B   repair divots

C   reduce the amount of fertilizer

D   increase soil compaction

A   increase the oxygen in the soil

300

Water enters a plant through the roots and is transported up the plant in the

A. cambium        B. phloem

C. parenchyma        D. xylem

 D. xylem

400

Knowledge of ___ is the most important characteristic of successful salespeople in the horticulture businesses

A.  the cash register        B.  sales tax

C.  products and services        D.  store policies

C.  products and services

400

Encouraging the customer to buy additional merchandise related to the original purchase, is an example of ___ selling

A.  Product        B.  Telephone

C.  Suggestive        D.  Clearinghouse

C.  Suggestive

400

In order to make sound management decisions, the manager must first

A. make use of a computer        

B. depend upon professional advice from others

C.  keep complete records       

 D. hire a business manager to help them

C.  keep complete records  

400

Drainage of soil relates directly to the 

A. elevation where the soil is located

 B. minerals in the soil 

C. pH levels of the soil 

D. size of the soil particles 

D. size of the soil particles

400

Plants grown in water saturated soil might______.

A. grow long fibrous roots

B. die due to lack of Oxygen

C. turn a bright green color

D. become large and full

B. die due to lack of Oxygen

500

After a consultation with a customer a/an ____ is used to provide details and costs of goods and services.

A.  balance sheet  B.  order form

C.  receipt             D.  estimate form

 D.  estimate form

500

By placing certain items at prices well below their normal price, to encourage customers to buy other items while shopping, horticulture businesses are using

A. price inflation    B.  theme pricing

C. leader pricing    D.  operating expenses

C. leader pricing

500

Angelica applies for the manager position in the horticulture business in which she is currently employed. Her supervisor informs her that she is not getting the job because she is a female and the associates she would manage would not listen to her. The behavior of the supervisor is _____.

A.  harassment  B.  discrimination

C.  fraud            D.  favoritism

B.  discrimination

500

What would you add to the soil to increase its pH?

A. Sulphur

B. Nitrogen

C. limestone

D. aluminum 

 C. limestone

500

The fertilizer element essential for strong roots, stems and deep flower color is

A. nitrogen

B. iron

C. phosphorus

D. potassium


D. potassium

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