Military
C&A
ICU
Digital First
100
What happens if the line is not resumed after the 39 months?
The service automatically cancels and no ETF is assessed
100
To which type of customer at&t does not charge the directory assistance calls or can made the exception?
Customers with Disabilities. *124747
100
What does means SLA?
Service Level Agreement (Clarify Case) myc_hom_opr_j1w_ccm_96606
100
Mention the steps to check current bill in PDF?
view Bill and View current Bill
200
To check the service status through the DoD web site the customer must provide a full social security number (ssn) can you write that number in your notepad?
NO, do not write the SSN anywhere other than the DoD web site, to comply with the personally identifiable information (PII) policy.
200
How many days has California customers to claim for an authorized charge?
90 days. myc_ftr_alf_dpc_dwn_77845
200
How much time does SLA take normally?
7 business days (Clarify Case) myc_hom_opr_j1w_bia_98273
200
Can we provide the AT&T Access id to our Customers?
NO *SPI
300
Does a new sim will be required after the reinstate of military cancellation?
Yes
300
When did the charge of activation and upgrade fee change from $36.00 to $40.00?
June 8, 14. myc_bil_bil_cha_fee_315720.
300
How many time can be archived a case?
Cases are archived after 18 months (Clarify Case) myc_hom_opr_j1w_bia_98273
300
What is the link which our customer can see the myatt app Simulation?
m.att.com/myatt *307230
400
Does a Credit Check will be required after the reinstate of military cancellation?
Yes
400
How much does the customer has to paid for the Administrative Fee?
$0.61 per line myc_bil_bil_cha_fee_315720
400
What are 3 different Case Types?
Unable to Complete Transaction, Payments and Refunds, Clarify Eligibility (Clarify Case) myc_hom_opr_j1w_bia_98273
400
Before troubleshooting any issue with myatt app, what is the First thing we have to be careful with?
myAT&T app version *307230
500
Does the customer can retain their plan at the time of cancellation?
Yes
500
If a New York customer requests a number change and they have an order of protection, what should we do?
We will complete the number change at no cost myc_bil_bpp_abp_67411
500
What does means UTCT?
Unable to Complete Transaction myc_hom_opr_j1w_bia_98419 (Clarify Case)
500
What kind of case can we create if we are unable to resolve an issue with myatt app?
att.com case *307230
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