Mobile AP
This is the minimum amount of characters an NFOAA password can be on the mobile app?
8
When resetting a NFOAA password in UAD, if they don’t have a codeword on file, or High Risk Verified (HRV) this system must be used before the password can be reset
OTP-One time passcode
True or false, business accounts can be used with Zelle
No, Zelle was designed as an easy-to-use program that allows you to send, request and split money with family, friends and people that you are familiar with either directly from the Navy Federal mobile app or online.
When resetting a NFOAA password in UAD if they don’t have a codeword or HRV on file this is system must be used before the password can be reset
OTP One Time Passcode
This branch was the first and currently only branch on the continent of Africa
Djibouti
This section in the App provides Members with a Phone number, Mailing Address, Text Banking number, Website, and link to Branch locator.
Contact US
This is the name of the tool we use to view member’s accounts?
Member View
This happens to the Zelle profile when a payment is returned NSF
The profile may become suspended.
This is where an MSR verify if a mbr's email address has been changed in the last 30 days
Member Profile > Member Email History / Member-Level Notes
Navy Federal became the world's largest credit union in this year.
What is 1962?
Approximately how many years worth of eDeposit history is available on the App
2
Sessions on the Online Banking website times out at this many minutes
9.5
This is the amount of time that it may take for a new VCC to work with Zelle?
It can take up to 8 hours for the new card to work with Zelle. If a member has recently replaced or negged his/her debit card, the new debit card information may not received at Zelle yet.
With VIP Manager, members may activate up to this many mobile devices
5
Navy Federal is regulated by this body
NCUA
What is National Credit Union Administration?
These are the three platforms does the Navy Federal app support
iOS, Android, Kindle Fire
If a member has no trusted devices or browsers how often will they be presented with 2 Step?
The member will be presented on every Online and Mobile Banking login.
Compass uses this timezone to display transaction/profile history
Pacific Standard Time
This system was replaced by Webex, as a way to communicate amongst team members and ask questions in chat, there weren't any cool gifs though
IBM Notes
Navy Federal Credit Union officially opened in this year.
What is 1933?
Members who have added emojies to the name of their phone are unable to use this App feature?
Easy Sign-In
When a member is locked out of 2 Step, this method is used to unlock it
Walk the member through a password reset, this will unlock 2 Step
Any payments unclaimed by the recipient of funds (after how many days) will be automatically returned to the sender's account?
14 business days
When inputting member information into IBM Content Navigator, this many characters are needed in total l to view ANI Documents?
14 in Total
Access + zeros
Account number + 4 zeros
In 2020, Navy Federal expanded to include this branch of the Military
What is Space Force?