Income
If the BO is a wage earner, what documents do we need to collect?
On what screen in NetO can you find all the borrowers properties?
REO tab
What Linkd breaks down the income types?
Income Documentation Requirements: DHL Job Aid (sharepoint.com)
You verify the BO and see their birthday is tomorrow. How does your call go?
It should some something like: Thank you so much Mr. customer for verifying! I see your birthday is tomorrow! Happy early birthday, have any fun plans?
When must you disclose the call reading disclosure?
On all OBC & if someone else joins in the conversation.
Name 3 ineligible property types.
After you verify the BO what is the next best thing to say?
Thank you so much for your verification! Just before we get started, how has your day been? BUILD THAT RAPPORT!! :)
What is the difference between entering in feedback and complaints
feedback is when the BO expresses dissatisfaction regarding Discover product, service, or practice and is satisfied with your explanation.
complaint is when the BO expresses dissatisfaction regarding Discover product, service, or practice and is still dissatisfied with your explanation.
What type of self employment do we NOT need assets for?
Independant contractor
What document is required for properties owned by the Applicant(s) and for the subject property (if applicable).
Mortgage statement
The BO is frustrated and states "why do I have to send all of these documents, this is ridiculous!!"
I understand the work involved on obtaining what is necessary. Please understand DHL practices fair lending and follows Federal regulations on making sure what is being requested is needed to ensure our underwriters have all they need to calculate your income. It is very important to get the required documents out of the way the sooner the better to get you a decision. We do appreciate the time out of your day to get this completed.
What is the purpose of the BA form and what 3 things does it help us verify?
The BA gives us official approval to proceed with the application. Consent for us to verify information such as employment history, credit history and income.
If the BO in on temporary leave, what does the letter from their employer have to include?
What do Airbnb condos with commercial property insurance need to have?
Walls in - unless they provided a master policy that covers it
What Link'd helps you categorize and name the type of doc?
Loan Document Category and Description: DHL Job Aid (sharepoint.com)
BO comes in crying about the NOI letter they received and still need HOI. BO forgot who her insurance agent is and went paperless, but she is with Lemonade home insurance, NOI is in 3 days. How do you handle this?
If I were in your shoes I would be upset as well. Everything is going to be OK I found their number that I can provide, and they should be able to get you a copy as soon as possible. If you created an account with them already you may be able to screen shot all declaration pages from there. I am so sorry you got worried, but you can do this! Does this provide some relief?
When creating a new condition it needs to not be within ____ days from NOI date
15
What employment type wont show up on a 1040 but we still need them?
Corporation
What are three types of disaster declarations provided for by FEMA?
•Emergency Declarations
• Major Disaster Declarations
• Fire Management Assistance Grant (FMAG) declaration
What Linkd gives you a handy checklist along with a list of requirements for common mortgage documents that we may ask a BO to provide?
Common Mortgage Documents Guide_FINAL_1.5.2023.pdf (sharepoint.com)
The BO states “I am really struggling with this award letter and do not think I can get it. I retired years ago and you would think my last 1099 would be enough"
I understand that can be tough and will be happy to help. Please understand the 1099 is from last year vs what may be different now, like cost of living. It is important for our underwriter to see something in black and white dated to show most recent income. I do see here on your 1099 there is a 1-800 number. Would you like that?
If the BO has a 2nd mtg with us and want to get a statement, what phone number do they call?
3rd party 855-295-2193 Or 800-669-4268 DMI (our loan servicing company)