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A federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient's consent or knowledge.
What is HIPPA?
Dr. Wayne & Sue Mortenson
What are founders?
A policy that came into effect in 1996, that protects the privacy and security of protected health information (PHI).
What is HIPAA (Health Insurance Portability and Accountability Act)?
A performance-based bonus paid out on the 15th of the month.
What is PSIP?
Used to treat a small hole, or cavity, in a tooth.
What is a filling?
The period of time a Patient Services team member uses to finish administrative tasks related to the previous interaction.
What is after call work
The largest group of privately owned, doctor-run dental practices in the United States.
What is Mortenson Dental Partners?
PHI
What is protected health information?
(502)254-8528
What is the attendance line number?
A dental restoration used to replace one or more missing teeth by joining an artificial tooth definitively to adjacent teeth or dental implants.
What is a bridge?
A dental emergency that requires immediate medical attention OR should be escalated to a provider/practice manager if the practice being contacted is closed.
What is a patient concern?
Caring for everyone, Sharing abundantly, Expressing gratitude, Building relationships
What are the values?
The U.S. Department of Health and Human Services through the Office for Civil Rights
Who enforces the HIPPA Privacy Rules?
Care Source Insurance
What is marketplace insurance?
A dental procedure to remove inflamed or infected pulp on the inside of the tooth which is then carefully cleaned and disinfected, then filled and sealed.
What is a root canal?
The amount of time it takes to assist the patient and wrap up a call
What is Average Handle Time?
To improve the lives of others by living our values every day
What is the Mission?
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Call function used by Specialists and Sr. Specialists to determine the correct way to disposition an interaction.
What is a wrap-up code?
A process of smoothing out the root surfaces of the teeth by removing hard calculus deposits and debris from below the gums.
What is Scaling & Root Planing (SRP)?
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An IRS-qualified retirement plan that buys and holds company stock for employees, making team members owners of Mortenson Dental Partners (MDP)
What is ESOP?
Patients are given a copy of this explanation of privacy practices at their first contact.
What is Notice of Privacy Practice?
Scheduling software that will reduce the need for VPN and Remote Desktop
What is PS Web?
Medical devices surgically implanted into the jaw to restore a person's ability to chew or their appearance.
What are Dental implants?