Guest Journey
Great Guest within 3 seconds,Use a friendly smile, Use the guest's name, if you know it, Share any estimated wait time,THANK the guest is what part of the journey
What is the Welcome
Eric Bakken
Who is the CEO
Patterns in black white grey and jeans are allowed in what part of dress standard
what is bottoms
CCCS stands for
What is cut color condition and style
Products in this line are referred to as numbers
What is Olaplex
has to be answered with an explanation
what is an open ended question
The person that leads the business in the chair
Who is the stylist, you, or me
Solid Black white or grey must be worn for
what is the top, shirt, or blouse
AGS stands for
Average Guest Sales
CBD Moisture, curl and coil, and repair and protect are names of products in this line
what is Cibu
scheduling your guest for their next appointment
what is rebooking
The stylist orientation
What is Smart Start
color may be worn when?
you can accessorize in color or wear color for holidays
education portal
what is Lessonly
current HHC promo
what is liters
giving advice on what products to purchase to create their look at home home is known as
educating
BEST JOB EVER
what is Hair Cuttery
must be done in professional style
what is hair
Tip App
What is My zen
Newest line that partners with our new smoothing system
What is KeraRX
adding additional services to better meet clients expectations
what is upselling
Respect, Responsible, Real
What are the company Values
tennis shoes, crocs, holes, stains, tshirts
what is not allowed to be worn
our Payroll portal to see pay stubs
What is ADP
You can earn this by reaching you HHC goal weekly
what is an additional 2%