Returns
Where can you find the return processing dates?
What is on the Hub
What customer action would you use when a customer is unsatisfied with the resolution previously provided?
What is Further Review Need/Resolution Rejected
How long should a customer hold off on filing a LP claim for both domestic and international shipping if the package is still in transit?
What is 7 business days for US
What is 10 business days for International
Are Anthro items with a 0.95 ending eligible for adjustments?
What is no its final sale?
Stinks up the whole call center
What is Burnt popcorn?
How long does the customer have to return a item for the refund to go back to their original form of payment?
What is 30 days?
What is the most important field to fill out when providing store feedback?
What is Store Number
What is the ONLY cancel reason code you should not offer to replace the order with the customer until the concern is resolved?
What is OP System Cancel?
Can you price adjust a furniture order as a customer support representative?
What is No. Only the Furniture Team can.
For a good Massage in the call center you go where?
What is Massage chair
What is the return restocking fee for Anthropologie Wedding Gowns?
What is $25?
If Renee calls in and requests specific information about a product but you are unable to find it in the product details. What can you do for the customer?
What is submit an Item Product Specification Action.
A customer called because she accidentally scratched the PIN number off their Anthropologie gift card. What email address would you advise the customer to send front and back images of the gift card?
What is Financialcorrections@urbn.com
To prevent making a duplicate Price adjustment. What are the two locations where you can tell whether a price adjustment was made?
What is case history and payment details
What is Abby's favorite animated character?
What is baby Yoda?
Three days ago, Antione sent off a return from UO. He is now contacting to inquire about the status of his return. What do you tell him?
What is please allow approximately 1-2 weeks for return processing. You will receive a refund notification from us when your return has been processed, and refunds will take an additional 1-3 business days to credit back to your original form of payment.
What is the name of the Knowledge Article used when a customer requests to be removed from the mailing list and does not have a customer 360 page?
What is Catalog Removal Form
To receive a price adjustment, a customer must contact us within how many days from the date the item shipped?
What is 14 days?
How do you apply a price adjustment for shipping and two items?
-What is by clicking"Remove or reduce ship fees:100%"
-What is finding what items need to be adjusted. Put in the %|AMT ADJUST|NEW PRICE
What is Stephanie and Alisha's favorite drink?
What is Mountain Dew
Rhonda is a Canadian Anthropologie customer who is still inside the 30 day return period and would like to return her purchase by mail. How can you assist?
What is Rhonda should be informed how "start a return" at the bottom of the Anthropologie page.
If a customer is needing help with resetting their password what is the first step you should take?
What is check URBNaim to see if customer has an online account.
What is on page 9 of the Anthropologie January 2024 catalog?
What is Leighton Dress ($178) ANTHROPOLOGIE?
When using the price adjustment action, when would you select the Create a Case tab?
What is Create a Case is used when further review is needed before an adjustment is issued.
You can catch Joannah doing laps around the building with who?
Who is Alice?