Safety and Soundness
What agencies ae involved when our alarms are activated?
Convergint & local police
Could non-customers open safe deposit boxes?
NO, they need an account in order to bill and track.
What type of tickets do you use for money market transactions?
What is the fee for drilling and replacing key for safety deposit box?
Drilling- $170
Keys- $85 per key
Problems with ATM
Branch support
How often do we test alarms?
Monthly
Where are customer complaints filed?
Infonet->client support->Report a client complaint
What do you put in the memo line for DMI payments?
Account number and last name
How many personal checking accounts are there and what are they?
5
Everywhere checking, Everywhere plus, Everywhere premium, Senior checking, Campus Checking
Online banking
Business Support
Where is our robbery kit located?
Under Kellie's feet
What was the limit the wire department made call backs on wires?
$250,000
Process of printing counter checks
Go to hamburger at top->teller->print document
What checking accounts accrue interest? (personal and business)
Everywhere Plus, Everywhere premium, and Business interest
The number customers call when having problems
Customer service
The FBI states that there is one high reason that causes the most robberies. What is it?
Being too predictable or not paying enough attention
If someone doesn't qualify for a loan, what do you do?
Take the application, anyway, never discourage them from applying
What are the four types of ID we accept?
How can clients waive the monthly maintenance fee on Business Elite accounts?
Have either Merchant services, Autobooks, or direct deposits payroll services.
Problems with the vaults
Convergent
Who are the two after hours emergency contacts for the branch?
Kaitlin Hall and John Wood
Who is our security officer, BSA, and CRA?
Security officer- Cathy Wilkerson
BSA- Kara Carr
CRA- Windy Scobey
How do we check signature cards?
onbase->deposit accounts->account #
What are the three types of credit cards we offer?
Personal, Business and Secured
Problems with computer
IT help desk/branch support