KAREN
Karen hates these.
What are t-shirts?
Monday July 22nd is the start of this.
What is self evaluations or performance reviews?
Ferguson's safety motto.
What is First in Safety?
90% is the goal for this KPI.
What is adherence?
Top order writer can earn $500 by participating in this.
What is the Locker Promotion?
Karen worked for this company in San Francisco.
What is Cal-Steam?
These should be updated at mid and year end performance reviews.
What are goals?
What is safety moment?
This should never happen but if it does it should never exceed 3%.
What is RONA?
Own Brand year over year growth is the focus for this quarter.
What is Sales Center Recognition?
Karen created this ____ which is now located in Lake Forest.
What is the Clearance Center?
Alignment on associate performance.
What is calibration?
Clicking on a link could be a form of this.
What is phishing?
All agents are required to update this application after each customer interaction.
What is CRM/Salesforce?
This percentage growth will earn you 25,000 PERKS points.
What is 5%?
The giveaway sound that Karen is on the prowl.
What are Karen's heels/shoes?
Required to be completed by associate and manager before the deadline.
What is the review acknowledgment?
Every associate is responsible for this action when it comes to safety.
What is See Something, Say Something?
Text opt in allows the customer to receive this communication.
What is a tracking number?
For the Sales Center Recognition initiative, this is the grand prize given to the top STM in the country.
What is the President's award trip?
Karen went to Thailand to train for this.
What is kickboxing?
Managers should consistently coach associates so that there are no surprises when setting this.
What is performance expectations/goals?
This must be reported within 24 hours of an incident or injury.
What is an accident report?
0% QA score can be caused by this when on a call.
What is Gatekeeping?
This location is part of the locker contest with only a 12% utilization rate.
What is branch 2028?