Customer Service
This is when a customer receives an incorrect amount for the part(s) ordered. This can be either an over shipment or a short shipment.
What is a false quantity?
This is when a customer reaches back out to their bank to dispute a charge
What is a chargeback?
This is the name of our in house/private label brand
What is Bluefin?
This is a unit of measurement that we use for many items on our site. The definition is the amount of heat needed to raise 1 pound of water (roughly a pint) 1 degree Fahrenheit.
What is a BTU (British Thermal Unit)
Eminem's 8 Mile is named after a road in which city?
What is Detroit?
This is used to make changes to an existing return or to check the status of a return.
What is RGA status?
What type of task might you need to create if the order is showing the following?
What is a fraud task?
Plumbing measures this part of the pipe to determine what size fitting to connect to
What is ID (or inside diameter)?
This is a piece of rigid pipe that has threads cut into both ends.
What is a pipe nipple?
Which Super Bowl Halftime Show performer was upstaged by a dancing shark?
Who is Katy Perry?
This type of tax exemption applies to all the orders a customer places with us
What is a party level exemption (or blanket exemption)?
What is another word for the pro number when dealing with a freight order?
What is a tracking number?
Which of the following are NOT options for Manabloc port fittings?
- PEX CRIMP
- PEX PUSH
- PROPEX
What is Propex?
This type of PEX allows you to use expansion style fittings with it.
What is PEX A?
Ariana Grande got her start on what children's TV show?
What is Victorious?
This is the cut off time for all UPS tasks
What is 3pm EST / 12pm PST ?
This email is used to send documents to verify if an order is fraudulent or not (Please provide the actual email).
What is security@supplyhouse.com ?
This type of PEX is required for radiant heat applications
What is oxygen barrier PEX?
This is an air filter rating standard (typically used in a furnace, air cleaner, or AC).
What is the MERV rating?
Prior to appearing in Black Panther, Michael B. Jordan starred in which Marvel movie?
What is Fantastic Four?
This is the fee for rerouting a package
What is $15 per package?
This is another term for a drop ship order. This is when SupplyHouse facilitates an order that will ship directly from one of our suppliers to the customer
What is a POPEX?
This type of mechanical push fitting is used with the yellow gas piping on our website.
What is a con stab fitting?
This type of AC refrigerant is being phased out.
What is R410A?
Prior to appearing on Parks and Recreation, Rashida Jones starred on what sitcom?
What is the Office?