MyCars
the category a pedestrian falls under (claimant, insured, passenger, other)
what is an insured ?
the first question we must ask
what is the caller’s name ?
the department that would go over coverage questions
what is policy services ?
the department that handles PEG related questions
what is CLRU ?
the process used to set repairs for a non-network shop that could not be located in RH
SNF (shop not found)
the required information to view policy, while filing a claim
what is the DOL ?
the name of a claim filed without a policy found
manual claim
the most common reason for filing a glass only claim in clru
what is weather?
the score that is PEG eligible in pd suites
what is <2 ?
the steps taken in RH when a tornado-weather loss is possibly repairable
what is personal auto ?
the text opt-in verbiage comes after ..
what is the policy verification ?
the required statement when an insured is calling for assistance in any way
What is the loyalty statement?
the loss must be in result of ____ or ____ in order to qualify for immediate needs (tow/rental)
what is comprehensive & collision ?
required question on the right bottom
what is UPD ?
the category a trailer must be added to if it was attached to the IV at TOL
what is vehicles and related parties (add vehicle)?
the three questions we must ask the caller about any vehicle involved in the incident
what is business-owned, trailer attached, caller-owned ?
the department who files claims when damage is caused by agero (roadside assistance)
what is agero (roadside assistance) ?
the diary template used when caller is undecided in RH, but still needs a tow.
what is "CLRU - Agero Tow" ?
the information needed in RH when setting a rental reservation through ARMS, after repairs and tow have been set.
what is the reservation number & policy limits
the most important information collected regarding a minor
what is the legal guardian?
the reason for the archive button
what is PNOC?
the callers who would be able to make an address change (4 answers)
what is named insured, spouse of name insured, insured agent, and insured attorney?
the only reason we should give a medical provider the FO info, and NOT transfer to the medical unit.
what is BI/RBI adjuster assigned ?
the must have in order to move forward in RH during a weather loss
what is a red catastrophe banner ?