Cars 1
Cars 2
Reservation Procedure
Vehicles
Reservation Policies
100
What command saves changes to a reservation?
F1
100
What command displays the estimated total cost when selected from an option line?
F8
100
What days of the week can we not process same day rentals?
Saturdays, Sundays, and Holidays.
100
What is the maximum weight capacity for towing?
2500 lbs.
100
What do we include with each rental, at no extra cost?
Supplemental Liability Insurance and 24 - hour Travelers Assistance.
200
What command gets you to the notes screen and what command gets you to the deposit screen?
N for Notes; D for Deposit
200
What command saves the customer information as a lead?
F2
200
Who makes changes to reservations starting with the letter J or K?
International reservations department.
200
What is the charge for towing?
$25 per night
200
What type of rental do we not provide Insurance?
Corporate rentals.
300
Name 5 source codes ?
Any 5 = AAA;AD;BRO;EVENT;JACKS;KOA;ONLINE;RC;TA;TVAD;VG;WEB;WM
300
What command allows changes to the status of a reservation?
M
300
Who makes changes to a reservation once filled?
Travelers Assistance.
300
Can a customer tow a mini van with our vehicles?
No
300
What is the cancellation policy for a round trip non-event rental, and a One-way rental?
7 days prior to the date of pickup for a round trip non-event rental. No refund on One-Way rentals.
400
What is the code used to switch from between the Canadian screen and the U.S. screen?
CHGLOC
400
Which command do we use to display the minimum amount of nights requirement and nightly rate?
A
400
What type of reservation must go through an approval process in order to reserve?
One - Way.
400
What's the oldest RV we carry on our rental fleet?
Nothing older than 5 years old
400
What is the insurance charge for renters 21-24 years of age?
$25 per day
500
What command will bring up the options menu where kits, towing, etc. can be found?
Shift + F5
500
How do you find a customer by the location and dates of their reservation?
F6, A
500
What is a proper greeting?
Thank You for calling Cruise America, this is -------, may I have your name please?
500
What is the minimum age requirement to drive an RV?
21 years of age.
500
What percent discount do we give travel agents on personal rentals and percent commission do we pay travel agents?
20% discount and 5% commission.
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