OPUS
Can book travel/ redeem points on the BCM behalf
What is Account Manager Travel (AMt) ?
Discover. Personalize. Back.
What are the three pillars of Membership First?
6 F Z J
What is the training PCC for Sabre?
To remain compliant, all travel counselors must advise disclosures ________ such as "optional fees may apply" or the California disclosure
What is Verbatim?
Compliance tip: "Disclosures" app available under the Sabre Red App column for reference
This card product is invitation only to existing American Express customers with a history of high card usage and a pristine payment record, apart from private banking acquisition
What is the Centurion Card?
This benefits allows for CMs to select 1 qualifying airline to receive up to $200 in statement credits per calendar year for incidental fees, like checked baggage fees, in-flight refreshments, pet fees, etc.
What is the $200 Airline Fee Credit ?
What are AIR or FHR bookings?
This rate has tags that include PRE-PAID and DEPOSIT. If CM selects this rate it would be eligible for Pay With Points (PWP)
What is an Expedia prepaid rate?
Maps 2.0 is a great resource to use when confirming the _____ _______ if the number of guests exceed 2 for the hotel booking.
What is Room occupancy or max occupancy?
Compliance tip: Advise the max number of ppl allowed in the room
In the phonetic alphabet, this letter is related to a POPULAR airline
What is D for DELTA?
By selecting _________ _________ in OPUS, you can access the CMs profile if they don't have the credit card number on hand or bypassed the prompts when calling in.
What is advanced options?
In Membership First, this pillar represents how we OWN the entire journey, ADVOCATE always, and SURPASS expectations.
What is the third pillar Back?
TRUE or FALSE: When you are in Native Sabre, the Air, Hotel, Car, PNR, and Proposal tab will display on the top
What is False?
Native Sabre will have you enter in manual commands such as AAAZB0.
True or False: Travel consultants can use "Seattle "time" when advising the time to cancel
What is False? Must say "Local Hotel Time"
Your AI Web-Browser Assistant that provides quick guidance, efficiency, and travel insights at your fingertips. This tool has the capability to improve your emails, optimize content, and answer questions.
What is Co-Pilot?
This section provides additional data and spend details across the key travel categories such as air, lodging, tours & cruises. You can also find information on how we categorize our Card Members such as loyalist, current, and early tenure.
What is Spending Trends or OPUS Dashboard?
Statement Credits, Travel, Gift Cards, donations, and transfers to our partners and loyalty programs are all examples of this.
What are ways to redeem Membership Rewards Points?
Before launching these Sabre Red App, we must Add to PNR> Received From> End & Retrieve> Ignore & Retrieve
What is Fulfillment and Itinerary?
You are required to give the call monitoring disclosure on two occasions
3rd party joins and call placed on speaker phone
Within the cancellation policy this can be listed in a 12 or 24 hour format (Military)
What is local hotel time?
After you complete the call, select the applicable VR intent-related TLS _______Code on Workspace (WDE) based on the accuracy of the customer intent section displayed in OPUS and the reason for the Card Member's call
What is disposition?
This is where you can access the contact flow and membership first observation form
What is the membership first hub?
You can check these two places to see if fulfillment and the sending of itinerary was successful
remarks and history
Read me the disclosure you must provide if cm is booking a hotel in California.
Hotel reservations at properties located in California can be cancelled without penalty for at least 24 hours after the reservation is confirmed if the reservation was made 72 hours or more before the day of check-in.
Discount Revenue (Merchant Fees- Typically 2.5% of purchase price)
Interest Income, Annual Card Fees, Non-Travel Related Commissions and Fees, Travel Commissions and Fees
What are ways American Express makes money?