PROCESS
WHAT IS THE FIRST THING YOU DO WHEN YOU WALK IN THE DEALERSHIP IN THE MORNING?
DAB UP YOUR TEAM TELL THEM GOOD MORNING
WHAT IS THE MINIMUM $ AMOUNT OF A SERVICE CONTRACT WE NEED TO MAXIMIZE WHAT WE MAKE??
$2200 AND WE MAKE $1450
WHAT % OF SALES IS MENTAL?
80%
WHAT DO THE RINGS IN THE OLYMPICS REPRESENT?
UNION OF THE FIVE CONTINENTS
3 RULES OF CAR SALES
NOBODY WALKS TILL THE BOSS TALKS
BUYER'S ARE LIARS
IF A CUSTOMER LEAVES THEY AIN'T COMING BACK
WHAT DO YOU DO DURING THE POWER HOUR?
INVENTORY WALK/VIC
CONFIRM APPOINTMENTS
FLWP ON NO SHOWS FROM THE PRIOR DAY
THANK YOU CARDS/DR SHOUT OUTS/3D DAY CALLS
CALL FRESH LEADS
PULL FROM THE QUEUE
HOW MUCH IS LOJACK?
$899
WHO IS THE BEST SALESPERSON IN THE GROUP
I AM!!!!
WHAT'S THE DIAMETER OF A BASKETBALL HOOP IN INCHES?
18 INCHES
HOW MANY BROTHERS DOES DEVON HAVE?
HOW MANY SISTERS DOES DEVON HAVE?
4 BROTHERS AND 3 SISTERS
CUSTOMER WALKS IN THE DEALERSHIP AND SAYS THEY FOUND A CAR ON THE WEBSITE THEY WANT TO TEST DRIVE. WHAT DO YOU DO NEXT?
FACT FIND. THAT'S AWESOME! I'D BE HAPPY TO HELP WHAT HAS YOU IN THE MARKET?? HOW DID YOU HEAR ABOUT ENTERPRISE?? FORM
HOW MUCH IS TIRE AND WHEEL?
$350
WHICH IS THE ONLY AMERICAN FOOTBALL TEAM TO GO A WHOLE SEASON UNDEAFETED, INCLUDING THE SUPER BOWL?
MIAMI DOLPHINS
8 CAR SALES TRANSITION LINES
I WOULDN'T EXPECT YOU TO
I UNDERSTAND
IT'S BEEN MY EXPERIENCE
I'M CONFIDENT
FAIR ENOUGH
ALLOW ME
WELL-INFORMED DECISION
NO PROBLEM
CUSTOMER CALLS IN WITH VEHICLE ISSUES AFTER 30 DAYS WHAT IS THE NEXT STEP?
CHECK SALESFORCE TO SEE IF THEY HAVE WARRANTY. IF THEY DO NOT LET THEM KNOW YOU RECOMMEND THEY REACH OUT TO FIRESTONE ETC.
HOW MUCH RESERVE DO WE MAKE FROM ACA?
0
WHAT IS THE DEFINITION OF EMOTIONAL INTELLIGENCE?
Emotional intelligence refers to the ability to perceive, understand, and manage one’s own emotions and relationships. It involves being aware of emotions in oneself and others and using this awareness to guide thinking and behavior. Emotionally intelligent individuals can motivate themselves, read social cues, and build strong relationships
WHO WAS THE FIRST OLYMPIC BOXING GOLD MEDALIST TO ALSO WIN A BOXING WORLD CHAMPIONSHIP?
FLOYD PATTERSON
WHERE IS STEPHEN FROM?
COLUMBUS, GA
WHAT IS THE FINAL STEP IN THE SALES PROCESS AND WHAT DO YOU DO?
THE DELIVERY CHECKLIST AND MAKING SURE THE CUSTOMER KNOWS HOW TO FUNCTION THE CAR. HOW TO OPEN THE TRUNK, GAS, AC, REMOTE START, FEATURES, BLUE TOOTH ETC.
9 WAYS TO BE DEADLY ON THE PHONES
MINDSET
POSTURE
ENERGY
CONNECTION
ENTHUSIASM
PASSION
BELIEVABILITY
HAVE A GREAT ATTITUDE
DRIVE
STEVE YZERMAN IS A DETROIT SPORTS ICON IN WHICH SPORT?
HOCKEY
Where did Guy deploy to in the Army?