WARNING: Cancellation activity in progress
What is Reassigned to Property Complex
liability is pending
What is what is tentative
What is reassign to Injury
Select service Repair Facility calls about payment
Non-Program shop requests to join select service program
What is email to ETM with vendor contact information and request follow up on select service inquiry
Partial Theft, Vandalism, hail, windstorm or glass only
What is Comprehensive
What is Liability can be finalized no additional contacts needed.
claim meets escalation criteria for both Property-Complex and Injury
What is reassign to injury
We are in the process of investigating your claim and have not determined liability. Your vehicle may be incurring a daily storage fee that may not be owed by State Farm. If we determine we owe for damages to your vehicle, we will contact you and cover up to 7 business days of storage from today, has been read to Claimant
What is liability has not not been established
The vehicle is drivable
The vehicle is at the accident scene
It is the Claimant vehicle and liability hasn’t been established against insured
Auto is defined as "other vehicle" type
What is Do not run the reparability prediction tool
What is Probability the damages will exceed the limits of the policy?
Liability does not need to be established?
What is
What is do not reassign to total loss (even if salvage is pending)
Advise customer to contact us when they locate their vehicle and explain:
What is location of Vehicle is unknown
Outside of business hours or if caller declines transfer, refer the customer to 800-782-8332
What is Policy holder complaint against Agent's office
U1-a deductible may or may not apply
What is Uninsured Motorist - Property damge
What is establish liability
Do not open Injury COL
What is when reassigning
Customer was advised State Farm will need to move your vehicle today to mitigate any expenses being incurred.
Claim Associate contacts the facility that currently has the customer’s vehicle and have the customer verbally tell them they can release the vehicle to the towing vendor.
What is 3 way call with customer and facility
What is proof of pay letter to send if insured needs letter of experience, proof of insurance or proof of handling claimant's damages
What is reassign to Property Complex
Double insured claims, double insured disputed liability, parked and unoccupied claims
What is update liability
Insured complains of next soreness, vehicle is incurring storage fees
What is address mitigation of storage prior to reassigning the claim
Normally storage owed is 1-2 business days. The maximum we will pay for storage is up to 7 days from the Date of Loss.
What is Last day of storage
What is Thank you for your inquiry. Please understand that I can only provide you with general information in response to your questions or inquiry. To determine whether a particular situation would be covered under any State Farm Policy, a complete investigation and policy coverage analysis would need to be conducted following submission of an actual claim seeking coverage