Orientation
GEM Departments
Your Instructor
Misc.
Other
100

What is the title of the page that opens as soon as you open Chrome?

The Terminal 

100

Which department do you work for?

Assistance Services 

100

How many pets do I have? (instructor)

2

100

What are the 3 groupings in assistance? (Hint: you are in BANK) 

Group, Affinity, Bank/Financial Institutions 

100

If you need to request a day off while in training, who do you email?

E-mail Summer Nelson, CC Sammy Mortada

200

What is the name of the ticketing portal that we use for IT?

JIRA

200

Which department makes decisions on claims?

Claims Assessment 

200

Who is the best training instructor?

Sammy Mortada

200

Who is the executive chairman of Global Excel? 

Reg Allat 

200

What is a company day? 

Global Excel offers every employee two (2) additional paid company days to be taken over the Holiday season. 

300

What is the phone number to call if you're sick? 

519-945-8256 ext 22497

300

Which department handles high dollar, serious medical claims?

Case Management / Essential Care

300

What was the name of the TL during our meet and greet that had presented first?

Lorra

300

How much money can you make from the referral program? 

Up to $2500 

300

Why do people buy travel insurance?

Protection against potential risks and losses that you might experience during travel, peace of mind, security, etc. 

400

Which insurance company provides your travel insurance to you?

Orion

400

What contributes to Cost Containment?

Recovery, subrogation, negotiators, etc. 

400

What snacks were given out by Shannon on halloween?

Candy / Chocolate

400

What's the tool that we do our e-learning on?

Global Excellence Centre / LMS

400

What's the next event happening at GEM?

Halloween Costume Contest (WEAR YOUR COSTUMES!) 

500

Which insurance company provides your extended health care benefits to you?

Manulife 

500

Which departments handle complaints and escalations?

Appeals and customer relations (escalations) 

500

What country do I originate from?

Lebanon

500

Which snack is being provided at GEM on November 27th? 

Lemon Pie

500

What's your favourite benefit or thing about working at GEM so far?

Employee benefits, Microsoft Purchase Plan, Discounts, GEM Swag, Working from Home, Employee Events, the training, etc.

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