Orientation
What is the title of the page that opens as soon as you open Chrome?
The Terminal
Which department do you work for?
Assistance Services
How many pets do I have? (instructor)
2
What are the 3 groupings in assistance? (Hint: you are in BANK)
Group, Affinity, Bank/Financial Institutions
If you need to request a day off while in training, who do you email?
E-mail Summer Nelson, CC Sammy Mortada
What is the name of the ticketing portal that we use for IT?
JIRA
Which department makes decisions on claims?
Claims Assessment
Who is the best training instructor?
Sammy Mortada
Who is the executive chairman of Global Excel?
Reg Allat
What is a company day?
Global Excel offers every employee two (2) additional paid company days to be taken over the Holiday season.
What is the phone number to call if you're sick?
519-945-8256 ext 22497
Which department handles high dollar, serious medical claims?
Case Management / Essential Care
What was the name of the TL during our meet and greet that had presented first?
Lorra
How much money can you make from the referral program?
Up to $2500
Why do people buy travel insurance?
Protection against potential risks and losses that you might experience during travel, peace of mind, security, etc.
Which insurance company provides your travel insurance to you?
Orion
What contributes to Cost Containment?
Recovery, subrogation, negotiators, etc.
What snacks were given out by Shannon on halloween?
Candy / Chocolate
What's the tool that we do our e-learning on?
Global Excellence Centre / LMS
What's the next event happening at GEM?
Halloween Costume Contest (WEAR YOUR COSTUMES!)
Which insurance company provides your extended health care benefits to you?
Manulife
Which departments handle complaints and escalations?
Appeals and customer relations (escalations)
What country do I originate from?
Lebanon
Which snack is being provided at GEM on November 27th?
Lemon Pie
What's your favourite benefit or thing about working at GEM so far?
Employee benefits, Microsoft Purchase Plan, Discounts, GEM Swag, Working from Home, Employee Events, the training, etc.