S.O.P.'s
Someone who clocks in after their scheduled shift.
What is someone who is late for work?
Transactions for Debit/Credit Cards and Checks.
What is a GCA?
003.
What is a Paper Out?
One of the most important aspects of a Floor Attendant's role when interacting with players to ensure they have an enjoyable experience.
What is Customer Service?
This Chickasaw Nation leader has been governor since 1987.
Who is Bill Anoatubby?
This is required to join the Player's Club.
What is a Valid ID?
All clothing worn by employees will be neat, clean, tucked in and wrinkle free.
What is the dress code?
Transaction with a green ticket.
What is a coin exchange ticket?
Preventative Maintenance.
What is a 006?
Floor Attendant's ensure that players are adhering to this by monitoring their behavior and addressing any disputes or problems that arise.
What is Casino Etiquette?
7-minute timeframe to clock in early.
What is a Grace-Period?
500 points value.
What is $5.00?
Work items that can help in many ways and should be on your person at all times.
What are Controlled Keys?
Voucher
What enables a patron to collect credits from a game, via a barcoded ticket that can be exchanged for cash or used in another game?
These machines can be linked together across multiple casinos, allowing the jackpot to grow larger as more players contribute.
What is a Wide Area Progressive?
This allows the patron to get back to playing after a JP.
What is keying off the machine?
Listen before you speak, so you don't speak over someone else.
What is radio etiquette?
Depending on the game this amount of money earns 1 point.
What is $10.00?
These are allowed as long as they are of clear or natural skin colors.
What are gauges?
This is the official report that must be filed with government agencies when a customer exchanges large sums of cash.
What is Currency Transaction Report (CTR)?
What to do as soon as you place a game out of service.
What is fill out form and OOS Sign?
One of the most important things to have before paying out a Jackpot.
What are Signatures?
To be a Nation of successful and united people with a strong cultural identity.
What is the Vision Statement?
Lower case text is not allowed and must be changed.
What is all data collected for BSA/AML?
This report must be filed if a customer requests to exchange an unusually large amount of chips for cash, potentially flagging a suspicious activity.
What is a Suspicious Activity Report (SAR)?
Single transaction limit of $3,000.00 at one time.
What is a CFC exchange limit?
Charles August Frey.
Who was the inventor of the first slot machine?
When an Everi Account has the Players Club Number under the 'Address'.
What is a Merged/Duplicate Account?
The Chickasaw people are known for their craftsmanship of this art form, used to decorate objects such as baskets.
What is beadwork?
This system automatically updates players' points based on gaming activity.
What is the Point Tracking System?
Employees are expected to maintain professional conduct and refrain from engaging in gossip or spreading rumors, which can damage reputations and disrupt the workplace; any concerns about a coworker should be addressed directly with the individual or your line of support.
What is the code of Ethics?
Cage Cashiers must monitor this to ensure that players do not exceed this limit for cashing in or gambling, according to Federal Law (Without filling out a W-9).
What is the $10,000.00 threshold?
This term refers to the payout percentage of a slot machine, indicating the average amount of money returned to players over time.
What is the return to player (RTP) percentage?
This is regulation requiring casinos to keep detailed records of cash transactions over a certain amount to prevent criminal activities.
What is the Bank Secrecy Act (BSA)?
Founded in 1986, VGT originally focused on this aspect of the gaming industry before branching out into slot machines.
What is video poker?
Jackpot Data and Everi Compliance data, just to name a couple areas afftected
What is affected when a merged account is used, or a 2nd account is created?