Crest Dealerships
The name of the three Crest Dealerships.
What is Crest Cadillac, Crest Infiniti, and Crest Volvo?
Valet Service is where we would pick up the vehicle, perform the service, then drop the vehicle back off to the customer.
What is true or false?
The intro to the call flow script.
What is "It's a great day here at (Dealership Name Reservation Center). This is (Your Name). How may I assist you?"
We can schedule controlled ordered part recalls. Identify whether this statement is true or false.
What is this is false?
You can provide pricing for a specific Crest Dealership.
What is Crest Volvo?
We cannot schedule valet services for two specific dealerships.
What is Crest Cadillac and Peltier Ford?
The next thing you say after the intro script is important.
What is "I would be more than happy to assist you with that?"
We schedule recalls two days out.
What is we schedule recalls three days and five days out for Peltier Ford?
When scheduling a 10,000 to 30,000 mile service for this dealership , the customer is unable to wait and cannot have access to a loaner vehicle. Identify the dealership in question, and specify whether this statement is true or false.
What is Crest Volvo and false?
Loaners are free of charge, customer must replenish the gas used and pay for tolls if applicable. Customers must be 21 and older, have full coverage insurance, and a valid drivers license for every dealership that has loaners. Identify whether true or false.
What is false?
A customer is requesting to speak with their service advisor, so you immediately respond.
What is "I'll be more than happy to assist you with that. Are you calling about a status update or to be scheduled in?"
What is the Fuel Filter Necks and Pipes Recall?
All Crest Dealerships close at 7:00 pm Monday-Friday and 3:00 pm on Saturdays.
What is true?
10 our of 44 dealerships has loaner vehicles. Identify whether true or false.
What is false?
What is this is only required for Crest Dealerships to ensure we have scheduled customer with the correct service advisor and mode of transportation?
We can schedule all recalls on a customer's vehicle.
What is we can only schedule up to four recalls?