m+h Verbiage
Product Check
Retreats
OSS
Enhancements 101
100

Instead of "appointment" - we say: 

Reservation or Service

100

This moisturizer's rich formula delivers essential hydration while addressing signs of aging such as the appearance of firmer and smoother skin.

Miracle Moisturizer

100

This package includes: 120 Min Massage, 75 Min Lux Facial, Lux Mani + Lux Pedi

Lux Retreat

100

This section indicates who does/does not require their color processes to be blocked.

Double Booking

100

This enhancement seals in moisture and restores softness to tired feet + hands using FarmHouse Fresh’s Honey Heel Glaze.

Hydrating Foot + Hand Treatment


200

When a provider has no availability due to back-to-back clients, their schedule is _______ _______.

Fully Committed

200

Created using eyelash thickening and lengthening technology, this product helps strengthen the hair while imparting a fullness and thickness that gives you beautiful body and bounce.

Body Mass

200

This package includes: Two 90 Minute Signature Massages

Couple's Retreat
200

"Basic," "intermediate," and "expert" are the three skill levels that stylists indicate for these 2 services:

Clipper Cuts + Updos

200

This enhancement brightens, tones, and firms the outer eye area while improving hydration and gently removing dead skin cells.

Eye Mask

300

What do we ask in regards to gender when scheduling spa treatments?

"Do you have a gender preference for your massage therapist or do you have no preference?”

300

This serum is a complexion-quenching Hyaluronic Acid Booster that deeply hydrates the skin to help visibly plump and reduce the look of fine lines and wrinkles for a healthier, more radiant-looking complexion.

Surge

300

The "Mini Package" includes these services:

60 Min Signature Massage + 60 Min Signature Facial

300

This part of the OSS shows us which active/inactive promotions we're offering.

Discount Guide

300

This enhancement provides extra attention to dry, cracked heels beyond the light exfoliation included with our pedicures.

Extra Heel Exfoliation

400

This is what we ask at the end of the transaction to see if the client would like to leave anything additional for their provider.

Would you like to add/leave gratuity for (provider) today?

400

Microbiome-friendly, lightweight moisturizer to deliver 72+ hours of deep hydration.

Seabiotic Water Cream

400

We let the client choose between these two restaurants when booking their Ultimate Retreat lunch:

Modern Market or Honest Mary's

400

When a client is requesting a provider who speaks a specific language, we refer to this category of the OSS.

"Languages Spoken"
400

This enhancement soothes muscles and relieves pain with our potent, made-in-house, an anti-inflammatory pain reliever.

Arnica Balm

500

Alternative to "Yeah/Yep"

"Yes" or "Absolutely"

500

The healing aromas of rose and chamomile combine in this gorgeous, age defying and lightweight facial oil. 1200 mg of organic, hemp-derived CBD and chia seed, prickly pear and rosehip oil, provide deep hydration and anti-inflammatory benefits. Perfect for all skin types.

Luminous CBD Facial Oil

500

This is our most commonly booked package:

Signature Retreat

500
When a provider's status is listed as "OC" - what does that mean? What is the process to follow for scheduling these providers?
On Call - Reach out to a MOD with the client's preferred dates so we can coordinate scheduling with their requested provider.
500

This HydraFacial enhancement boosts collagen and diminishes fine lines by enhancing deeper absorption of ingredients with next-generation growth factors in ReGen GF Treatment serum.

ReStore Booster

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