Agile
This is the term for the interactive work cycle in Agile, typically lasting 1 to 4 weeks.
What is a sprint?
From this web platform, agents are able to dial acquired leads, follow scripts in a call with the leads, transfer leads, and designate wrap-ups for the call.
What is Genesys Cloud?
The database service used for all Applicant Records.
What is DocumentDb?
The python library used in the DSAR domain for dependency management.
What is Poetry?
This threshold dictates how much code coverage is needed to pass Sonarcloud analysis.
What is 80%?
This practice involves holding a meeting at the end of each sprint to assess what went well, what didn't, and how processes can be improved.
What is Sprint Retrospective?
This database includes lead information vital for agents; including date of birth, phone number, name, and address, and is known for an open-ended schema.
What is Prospect?
A common tool used to access the Applicant Database from your local machine.
What is MongoDB Compass?
This DSAR integration returns if records are protected from deletion/deidentification or not.
What is appl-dsar? (or applicant-dsar)
This specification is the official style used for Python code, which we follow.
What is PEP 8?
In Agile, this metric measures the time it takes for a task to move deom "To Do" to "Done".
What is Cycle Time?
This contact list is used to prevent calling contacts, while we wait for a sales cycle designating a sold policy.
What is Sale Pending?
One of two integrations responsible for creating records in ApplicantDb.
What is Prospect or Salesforce?
This was the first DSAR integration created by Bloodhound.
What is cc-dsar? (or contact-center-dsar)
This part of the version number is incremented for new functionality, but only if it's backward-compatible.
What is Minor Version?
This Scrum artifact is the final, completed work that can be delivered to stakeholders at the end of a sprint.
What is an Increment?
This ElasticSearch index can be used to find information about calls, including the ContactId, AgentName and Disposition.
What is contact_disposition_history_index, or disposition history?
This service is responsible for creating application pdfs in the Applicant domain.
What is the PSG service?
A Databases owned by us where data is first created or captured, and are subject to deidentification during DSAR requests.
What is a Data Producer?
This architectural style for web services is characterized by use of plural nouns to name resources, verbs for actions on said resources, and JSON to format requests and responses.
What is REST (Representational State Transfer)?
This chart is used in Agile to track the progress of the work completed against the time remaining in a sprint.
What is a Burndown Chart?
With this service, we're able to set a CallerID name and image, and prevent our calls from being marked as spam, without shuffling phone numbers.
What is Regal Voice?
The field used to mark when an esignature was requested for a policy on an Applicant.
What is eSignatureRequestedDateTime?
The cloud design pattern used in the DSAR domain to reduce the number of APIs that consumers would have to call.
What is Gateway Aggregation Pattern?
These cryptographic keys are defined by us, and should be used over AWS managed ones.
What are Customer Managed Keys (CMKs)?