Benefits and Rewards
What is the tab that we open in CCD to assist CM about inquiry about rewards?
Rewards tab
What are the two types of Convenience checks?
Promotional balance transfer checks and Cash Advance checks
FICO means?
Fair Isaac Corporation
What is the minimum amount to complete a balance transfer?
$100
What are the two types of travel that we distinguish if card member calls?
Domestic and Foreign
What is the color of the ribbon that needs to be accessed to view Jetblue benefits and Rewards?
Purple
If the cardmember request the credit balance refund, how many days should we send it to them?
7 business days
What's the difference in terms of work nature between Credit and PCU?
The primary objective of credit is about applications and credit line increases while PCU is to assess credit risk on existing account
What does ACH acronym means?
Automated Clearing House
How are the locations listed in the workflow?
Foreign countries first then U.S. states
If the cardmember had a upgrade or downgrade their card design could possibly change, when that happens how many days do they have to use the old plastic before it expires?
45 days
How many days it takes before a credit balance refund checks are voided?
90 days
What is the first information that we inform our CM once that they requested credit line increase?
We will do a soft credit pull of their credit bureau report
How many days should an account be opened to have promotional offers?
90 days
What do we call the fees that the CM might be charged if they will be travelling and where do we see those fees?
Foreign Transaction fees and we see it on Fees tab
Green cart icon
What are the two requested action that can be done for credit balance refund?
1. Stop CBR and credit account
2. Stop CBR and reissue a new check
What should a cm under 21 years of age has to indicate on their Annual gross of income for it to be considered valid?
Their independent sources of income
If the BT requested on the app is not visible in CCD what needs to be done to see the BT?
Account must be activated or open for more than 15 days
If the cardmember is travelling to Europe, what do we recommend for them to set up?
PIN
What do we call the case that we need to file if the card member has issues about their reward boost?
Reward Issue- Boost BPM case
Once the customer called to request CBR, what option should we select once the amount is at $0.00
No credit balance refund issue
What is the exact question that we ask our cm to check if their account is on hold with credit bureau?
Do you currently have a security freeze on your Transunion credit bureau report?
In introductory offer for balance transfer, what are the three things that the terms and conditions include?
1. Intro APR
2. Duration of Intro APR
3. Go to APR
Which tab on the website can the cardmember put up a travel notification and what specific option should they select?
Services >> My Travel