You down with PPE?
Hard Hats must meet this standard?
ANSI Z89.1
NIOSH
National Institute for Occupational Safety and Health
OFDMA
Orthogonal Frequency Division Multiple Access
Strengthen customer relationships through personal connections and prompt, attentive service.
Engage Actively
What are the two available plans for XM residential?
Mobile Select
Mobile Plus
All eye and face protection must meet this American National Standard Institute (ANSI) Standard?
ANSI Z87.1-1
condition resulting in death or unconsciousness caused by inadequate oxygen, presence of noxious agents, or other obstruction to normal breathing.
Asphyxiated
What 2 STBs will be utilized for videos services in FDX markets
Xi6 & XiOne
Build credibility with customers by providing knowledgeable support, setting expectations, and delivering effective solutions.
Own it
Shields your XM phone from SPAM calls?
Xfinity Call Guard
When it's properly adjusted, a hard hat can absorb approximately?
75% of the force of the blow
Comcast requires how many technicians for all permit-required confined space operations.
2
Full Duplex is based on what DOCSIS version?
4.0
Highlight product value, explain key benefits, and reinforce Comcast’s commitment to reliability.
Be an Xfinity ambassador
What is the NPS equation?
% of Promoters - % of Detractors = Net Promoter Score
Your lace-up type boot must measure at least this, from the top of the heel?
6"
Carbon Monoxide limit for confined spaces
Must be lower than 33 PPM.
3 possible sources of ingress that increase with FDX
1. UHF/VHF
2.LTE
3.Aeronautical
Reduce customer effort by providing a smooth, efficient, and uncomplicated experience.
Make it effortless
Using the Rule of Thumb, What is the cable loss on a 200ft drop with a 4-way splitter at 750MHz?
20db
What are the 8 types of Tech PPE that is provided by Comcast?
1. Hard Hat
2. Safety Glasses with side shield
3. Reflective Safety Vest
4. Long sleeve shirt
5. Rubber Gauntlet Gloves for over the top of regular gloves
6. Safety Strap
7. FVD
8. Work Boots
How long should you Ventilate a confined space before entry?
minimum of 15 minutes before entering.
Howler injects signal into these FDX upstream bands as well as partial frequencies to match LTE actual frequencies?
108-396Mhz
Name the 6 Catalyst Behaviors
1 Engage Actively
2 Own it
3 Make it effortless
4 Discover Needs
5 Be an Ambassador
6 Show appreciation
What is the Xfinity Promoter Score if ...
15 promoters, 0 passives, and 5 detractors
50