Uniforms
We do not wear ____ during our shifts
Airpods, Leggings, Hoodies, Sweatpants, Open-Toe Shoes
Where do personal belongings go during your shift?
In a Locker
Open ____ prior to scanning the first item of an order.
Bags
ICS is the acronym for what 3 words?
Incredible Customer Service
We ____ about the well-being and success of every person
Care
What part of your uniform must always be visible?
Nametag
Time off requests need to be in at least __ weeks in advance, on ______ evenings.
2
Saturday
IPMs is an acronym for what 3 words?
Items per Minute
This is one of our key actions for providing ICS
Eye Contact
Giving eye contact shows interest, builds connection and demonstrates you are present and attentive.
_______ are a way of life. We pursue excellence in everything that we do.
High Standards
What are the 4 acceptable colors for uniform pants?
Black, Grey, Khaki, Navy
How long is our Grace Period to clock in?
5 Minutes
Hitting this button after you scan your last item of an order will help increase your IPMs
Total
What 2 convenient services do our Helping Hands team provide to help our customers after checking out?
Drive-Ups and Carry-Outs
We ____________ in every community we serve
Make A Difference
When working outside, you must always wear what?
Reflective Vest/Gear
When you clock in for your shift, you need to be _________
Ready to work
What is our store's IPM goal?
12.50
Take the time to _______ to our customers and show empathy.
Listen
We _________ our people to make decisions that improve their work and benefit our customers and our company.
Empower
If added warmth is needed, what are appropriate clothing items to wear?
Long Sleeve, Quarter-zip, Sweater, Crewneck
A timely call-in is ___ hours before your shift start time.
2
The scanning/bagging techniques that will help increase your IPMs?
Scan-Scan-Bag-Bag and Swim
Offer ______ based on the needs of the customer. Find a way to say _______!
Help
Yes
We _____ and listen to our people.
Respect