Plaid
What is the next step after Member redeemed to HSA and has not received the deposit after 14 business days?
What is route the case to the Service Escalations Team.
What is the KM for Determining Eligibility?
What is KM1542950?
If a member has questions about claims or reimbursements, transfer them to _______ ?
What is UHCBS
This minimum dollar amount must be entered by a member when redeeming rewards as an HRA contribution, before adding it to their cart.
What is $5?
This fruit wears a jacket, has a slippery personality, and is known for causing unexpected pratfalls in cartoons.
What is a banana?
What is the KM that shows the steps of how to connect an HSA through Plaid?
What is KM1931501
While looking up a member in CDB, what 2 letters indicates the member is a Cirrus member?
What is CR?
At the end of the plan year, there is a 90 day grace period to submit any claims for reimbursement that occurred during the plan year. After 90 days, the remaining balance rolls over at ______ ?
What is 50%?
Members from Echostar Operating LLC show a "Premium Discount" in UM as a placeholder for redeemed funds and all of their questions regarding this should be directed here
What is back to the employer
Riddle: What goes up but never comes down?
What is your age
What would a member need to do if the HSA bank they want to use for UHC Rewards does not have routing/account numbers
What is they must use a different bank.
When using the Eligibility tab in Usermanager to attempt to generate a RID, what client should you select?
What is Rally - optum_default (optum)?
A member's HIA with UHCBS will remain open for _____ days after terming to allow for any claims incurred while they were active on the medical plan to be processed and reimbursed.
What is 90 days?
Eligible members can redeem their UHC Rewards dollars for this type of credit on and after 1/1/24. This option is not available to Level Funded members and may not be available to some ASO Custom groups.
What is One Pass Select Credit?
Tom Kenny voices which popular Nickelodeon cartoon character?
Who is Spongebob Squarepants?
What do you need to look up a members three-letter code on the "Year to Date 3 Letter Code Plaid Issues" spreadsheet?
Enterprise ID
Which groups may choose to only allow the employee to participate?
What is ASO Custom?
True or False: Reimbursement for eligible medical expenses to HIA is not taxable.
What is true?
This type of contribution can be made by redeeming at least $5 in rewards through a member portal or app, and is typically deposited within 3–5 business days
What is HRA Contribution?
Who is the lead singer of the band Queen?
Who is Freddie Mercury?
Name: Natalie Hoe
DOB: 12/29/1993
Member needs their three-letter code for plaid to verify their account. What letters would you provide to the member?
What is VAP
The UHC Rewards experience may lapse while __ coverage is being implemented.
What is Cobra?
If a member has a balance available and a claim has been processed through the medical plan and there is no reimbursement transaction in UHCBS within ____ weeks, members should submit the Explanation of Benefits (EOB) and claim form in the UHCBS portal.
What is three weeks?
To retrieve a digital gift card, members must bypass the confirmation email and instead navigate through this specific sequence in the UHC app or website.
What is UHC Rewards > Redeem Rewards > View Order History > Access Gift Card > Access Gift Card.
Mageirocophobia is the fear of what?
What is cooking?