The "I" Statements
Instead of saying "You always interrupt me in meetings, "reframe this using an "I" statement.
What is, "I feel frustrated when I am interrupted because I lose my train of thought. I need us to establish a way to take turns speaking."?
A style where both sides give up something to reach a mutually satisfactory, middle-ground solution.
What is Compromising?
Relying on vague instructions, failing to share project details, or sending mixed signals is....
What is miscommunication?
Friction caused simply by people having different social behaviors, communication habits, different work values, and/or personal values.
What are examples of personality differences?
The requirements to rely on others to finish your tasks, where one person's causes a domino effect for everyone else.
What is Task Interdependence?
This communication skill involves stain your feelings and needs clearly and respectfully without blaming or attacking.
What is assertive communication?
This style is highly cooperative but unassertive, prioritizing the needs and harmony of the team over your own.
What is accommodating?
When people hear only what to hear or let their emotions dictate their listening skills.
What is poor Active Listening?
My friends and I have a gathering once a month. It's fun but also tiring because I am the only one who reaches out to host these gatherings and cook the food. I am wondering if this is a one-way or two-way relationship..
One-way relationship
When tackling a big project, these individuals prefer to plan every single step and execute in a focused straightforward fashion.
Who are Planners?
What are the three core components that make up a proper "I" message?
What are the feelings, the behavior, and the impact?
This conflict approach is considered the most collaborative because it addresses the needs of all the individuals.
What is Collaborating?
When is it appropriate to get a Clear Picture of the Problem?
At the beginning
The presence of a language barrier or different cultural norms, perspectives, and traditions.
What are personality differences?
The act of responding to differences by reacting in ways that divide the working group rather than uniting them.
What is Blocking (or the display of Negative Behavior)
To ensure understanding when checking back with a coworker, you can restate what they said in your own words. This is called....
What is Active Listening?
Intentionally delaying the conversation or withdrawing entirely from the issue that needs to be addressed is know as this style.
What is Avoiding?
While on a camping trip, you see a bear next to your tent looking for food. Is this a small, medium, or large problem?
Large
Addressing your frustration by pointing fingers or using "You" statements instead of focusing on personal perspectives using "I" statements.
What is Blaming?
What is positive Self-Talk?
-Cheering myself back up when Off-Track thoughts return.
-When an individual uses affirming and supportive phrases within their own thoughts.
-Pom-poms are not required.
When receiving aggressive feedback, this is your first and most effective step before responding.
What is to stay calm and regulate your emotions.
The Win-Win outcome is the primary goal of which of the conflict resolution approaches?
What is Collaborating?
Using group chats, e-mails, or direct messaging in a way that creates misinterpretation or lacks essential tone.
What are examples of Digital Miscommunication?
Assuming that your personal cultural background is the "right" or "standard" way to complete tasks and judging others for doing it differently.
What is Ethnocentrism?
Rather than taking on a project all by themselves, this group thrives on brainstorming, debating, and co-creating with a team.
Whom are Collaborators?