Compliance
Credit Card - Close Account
What is (CW) Card Watch (CW34 and CW10 can be processed)
Any time spent not taking calls or waiting in the ready status will decrease
What is Open Time
This president was a licensed bartender
Who is Abraham Lincoln
A Caller wants to dispute an item on a credit or consumer report. All disputes must be in writing.
FCRA - Dispute a Credit Report
It is Credit Card - Create/Cancel/Investigate a Balance Transfer (BT) Update
Disclosures combined to cover all card types.
calculated by adding up handle time, idle time, and then dividing it by the total scheduled login time
What is Open time
On July 20, 1969, Neil Armstrong became the first person in history
To Walk on the Moon
handling multiple high-risk transactions on the same call.
Credit Card - Step Up Authentication
It is Margarita Serna
What is Maggie Serna
measures only the time individuals are in the ready status taking calls vs their scheduled Open Time.
Open Time
only food that can never go bad.
What is Honey
Requests for confidential information such as Social Security Number (SSN), date of birth (DOB), or credit card numbers should not be serviced or provided under any circumstances.
What is Authenticate a customer
Failsafe Authentication. Minors are not eligible
False
calculated by dividing the total minutes in Adherence by the total scheduled minutes.
CCT
Weighing around eight pounds, this is the human body's largest organ
What is Skin
There are multiple failed authentication attempts into the Contact Center within a small amount of time .
What is Credit Card - Suspected Phishing or Imposter Call
If the payment was made after 5 p.m. ET, then it can be canceled or edited no later than 5 p.m. ET on the following business day
IVR
measures a specialists ability to be available for our Customers and is a percentage of the day that a specialist spends signed in and available.
What is CCT
Before Miley Cyrus recorded “Wrecking Ball,” it was offered to
Who is Beyonce
Only the Primary, Co-applicant or Power of Attorney (POA) (Personal or Business) can request a payment hold to be released. The Cardholder's name must also appear on the deposit account the payment was made from.
Credit Card - Make/Cancel/Research a Credit Card Payment