You-Know-Whats
If 10 customers report the same issue, Tech Esc may take this next step.
What is calling an incident?
If every resource has been exhausted and a customer’s question is still unsolved, Tech Esc will turn to this group for help.
Who is the Product team?
So far in 2025, Tech Esc has answered 3,358 of these.
What are questions from Support?
If you spot alerts from monitoring and suspect an incident is brewing, proactively tagging this group can help us communicate with Support and customers quicker.
What is the Tech Esc team?
In November, the Tech Esc team is most looking forward to joining this major event for the first time this year.
What is Product Summit?
During an incident, this team can assist by SuperUser’ing into accounts, triggering anonymized dumps, monitoring customer reports, and more!
Who is Tech Esc?
So far this year, Tech Esc has created 203 tickets for these.
What are new bug tickets?
Year to date, Tech Esc has triaged 77 of these requests clinic requests.
What are CHRs?
By surfacing use cases and edge cases, Tech Esc supports the development of these.
What are improvements and new features?
The Tech Esc team is spread across Canada, calling this many different provinces home.
What is 3?
During an incident, Tech Esc will help communicate pertinent information with these two groups?
Who is the Support Team and Jane Customers?
True or false: When we discover posts about new or existing bugs, Tech Esc will create tickets in Jira for the relevant teams.
What is yes?
So far this year, Tech Esc has created 90 of these resources to boost our Support teams product and process knowledge.
What are Knowledge Resources?
(JCS articles, Notion pages, etc)
This Slack channel is your hotline to the Tech Esc Team.
What is ask_tech_esc_anything?
Counting furry and feathered friends, there are this many pets on the Tech Esc team.
What is 5?