Controls
OSAT
Products/Services
100

What is the name of the form used when handling sworn documents?

Sworn document request form

100

How many surveys did we receive MTD?

0

100

Name the 3 ways to invest

Self-direct investing

Personal advisors

Private Client Advisor

200

We notarize for non-customers when they and a customer need signature notarization

True/False

True

200

Name the 3 Key drivers on a OSAT Survey

Greeted

Called by name

Thanked

200

This collaboration introduces features that will enhance access to crypto and provide more purchase options for customers of the two firms

JPMORGAN CHASE AND COINBASE

300

This navigator tool to help you complete the Chase Certification of Trust when opening or performing maintenance on a trust account 

 

Chase Certificate of Trust C-COT Navigator

300

What is our OSAT goal?

88%

300

Earlier this week, the standard non-customer ATM surcharge fee increased from... to ... Chase Answers has been updated to reflect this change.

$3.50 to $4.00

400

We’ve discontinued the requirement to validate and register visitors using the VIEW tool and updated processes to make it easier to authenticate vendors and JPMorgan Chase employees who request access to secure areas of the branch           True/False

True

400

How many days do clients have to complete a survey?

what is the timeline for clients to receive a survey?

7 days

Next day

400

Earn (.....?....) bonus points after you spend $30,000 on purchases in your first 6 months from account opening. With more than $2,500 in annual value, there's no competition.    Name the product and the bonus points

200,000

chase sapphire reserve for business 


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