Action Codes
If a 3rd party states client has deceased, what is the action code?
Deceased
Are we allowed to match offers?
No, only what NGW gives
When client wants to pay account in full, what disclosure are we required to read?
Pay-Off disclosure
When client states they are filling or filed for BKO, what do we do?
Submit BKO form
If a client accepts a Settlement and requests a number to be removed, what is the action code?
Settlement
What are the 3 external agencies we work with?
Money Management, Navicore Solutions, Greenpath
When speaking to an Authorized User, what disclosure are we required to read?
Non Spousal AU disclosure
If client calls in and states that they cannot make any payments moving forward or is refusing to make any payments, what is the action code
Demn
If account is already enrolled on a reduced payment program or working with credit counseling, are we allowed to offer them anything else?
No
When closing an account, what disclosure are we required to read?
Voluntary Account Closure Rewards Redemption
When speaking to the client and we run financials, client states they don’t like the offers and is requesting to speak to a supervisor and we successfully transfer, what is the action code?
Noar
Are we able to offer settlements in Business lending accounts?
No
When submitting a Collateral Seizure, what disclosure are we required to read
Secured Collateral Seizure/Account Closure Disclosure
If you are transferring a call to Credit Counseling, you take a payment, but if client requests for a number to be removed from account, what is your action code?
WTNR
What does Backline and Frontline enrollment mean on accounts enrolled in Credit Counseling or on a Reduced Payment Program
Frontline means charge-off at 5 payments past due and Backline charge-off at 1 payment past due.
When setting up two or more payments or offering an RPP, STP, or Sttl on a Washington DC state, what disclosure are we required to read?
Washington DC (District of Columbia) Required Income