Appointment Scheduling
New length of all newly scheduled sick appointments?
30 minutes.
Every patient should ideally leave with what scheduled?
Their next appointment.
What should you do if someone is counting medications?
Do not disturb them.
Doctors must have what when pulling up controlled medications?
A witness.
Heartworms are transmitted by what insect?
Mosquito
Appointment type for senior wellness, puppies, kittens, or extra diagnostics?
Wellness Level 2
Wellness program that helps clients budget preventive care?
CareClub.
Area that must remain organized?
The pharmacy.
What must the witness do?
What is the most common vaccine combination given to dogs during annual wellness visits?
DAPP (Distemper, Adenovirus, Parvovirus, and Parainfluenza)
Clients should arrive how early?
10–20 minutes early
CareClub wellness visits should always be selected on what?
Treatment plan
Appliance included in pharmacy safety protocols?
Pharmacy refrigerator.
Techs counting controlled medications to go home must have what?
A witness.
Fecal tests are commonly used to diagnose what?
Intestinal parasites
When should sedation cases be scheduled when possible?
Earlier in the day or as a drop-off
Long-term Future Booking goal?
75%
Inventory ordering days?
Monday and Thursday
True or False: It is acceptable to interrupt someone counting controlled medications.
False
What is the normal temperature range for a dog?
100–102.5°F
What is impacted when appointment lengths are changed without approval?
Schedule flow and doctor availability.
Name two benefits of Future Booking.
Why do pharmacy safety protocols exist?
Patient safety and medication accuracy
Name one consequence of improper controlled substance handling.
Name three indicators that a patient may need immediate veterinary attention.