Call Center
What do customers commonly receive an appointment for?
Free In-Home Water Testing.
What time do we schedule Married Couples?
5,6,7 -Primetime
True
What is the difference between reverse osmosis and water softener
Softener-Makes hard water “soft.”
RO-Filters drinking/cooking water.
Sherri
Matt
Daniel
Roy
Who has had the highest demos in the call center?
Bill
What time do we schedule Retireds?
10,11 or 12's
To Purify Drinking Water
What does TDS stand for?
Total Dissolved Solids
How Many states are we in?
What is the primary goal when speaking with a customer?
To schedule them for a free Water Testing!
What time should we NOT schedule Single Men?
Primetime/On Saturdays
Dust and airborne particles
Why can water hardness shorten the effective life of plumbing fixtures and appliances?
Can form scale deposits which cause build up and Clog appliances.
What type of water treatment system is Moore Water & Air best known for providing?
Water softener systems
Who in the call center has been here the longest?
JO
If the Mr. works Days and the Mrs. works nights...How would you proceed with the call?
Offer Weekends, If not offer a call back closer to holiday times. (Holiday times are always better at having them together)
How much of the human body is ROUGHLY made up of water?
50%-70%
Why can water with a high TDS reading still be safe to drink?
TDS (total dissolved solids) measures how much dissolved material is in water, not whether that material is harmful.
Water Quality & Air Quality
When do these 3 leads have their giveaway?
Lowes
Home depot
Show Lead
End of Month
End of Month
End of year
A customer says-, “Just send me some information first, and I’ll look it over.”
What is your response?
Actually we do a free Water testing for you right at your kitchen sink. We answer any questions or concerns you may have about your Water. You can also look us up online at Moore Water & Air!
True or false: You can have clean-looking water that still contains contaminants.
Why might two homes on the same municipal water supply have noticeably different water quality?
One home might have copper plumbing, another galvanized steel. These can affect taste, color, metals, and sediment.
What year did Ralph and Roni Moore acquire the small Lindsay Water dealership that became Moore Water & Air?
1981