SEP
What is the pricing criteria of SEP?
40$ Up to 800 mbps
60$ 1.25/ 2 Gig
Cx signed vdr 60 days ago, ticket says resolved yet account is still active and being billed. How would you proceed?
VDR NOT PROCESSED
What priority level are we on?
QCI 6
Wireless connect is said to be "Always On" connection what is that referring to?
Xfinity Hot spot and LTE
What is most in GC we can offer 1 acct Cx?
4500
How Frequently does SEP Global Threat Intelligence update?
Every 5 mins!
Looks for new threats in near real time!
In what cases are we now able to do an Urgent restart?
Our Fault- VDR cancel/ wrong disco date/ account shut off by mistake
Equipment must be in CSG
What is the only Instance where a cx is charged per minute rate?
IN US calling other country
How much Is Wireless Connect?
20$ service charge
15$ Equipment
35 total
YES!!
Give your best summary on the diff between SE and SEP?
SE Protects the Front door (things your doing on internet)
SEP Protects the whole house! (monitors incoming threats)
What visual must be attatched to all credit request over 300$ pertaining to SOA issues?
Credit calculator
How many GB of Premium Data does a Standard CX get before moving down in priority?
50 GB (QCI 6) --- moved to QCI 9
What are the speeds of Wireless Connect?
100/25 hotspot
50/15 Cellular
Elevator pitch- the 40 discount
10$ for each VAS product
SEP/CBM/WC + auto eco= 40$ possible savings
Define Malware?
software that is specifically designed to disrupt, damage, or gain unauthorized access to a computer system:
What are the 3 credit reasons pertaining to SOA?
Cx signed soa reject never submitted
cx signed soa never submitted by agent
contract expired and cx not aware.. Must be for preventing disco
How Many GB of Data does a tablet get on QCI 6?
30 GB
What was the speed on CPRO?
10/1
What are the 5 Tiers of Promos in the NEW placemat?
SAVE,ELITE, BEST, BETTER,GOOD
In the US what is the average # of Cyber Security Incidents that occur each day?
2,354 incidents per day!
To use a dup billing ticket in cafe instead of a VDR, what about the two accounts must be true?
New acct < 12 months old
Biz name/address/contacts must all match
Name the 3 Value Adds Included in PRO Plans?
XMC included
Elite Upgrade- Always have the latest and greatest device with up to 2 device upgrades per year
ScamID
What is the CPRO Model # that doesn't need truck roll to upgrade?
E110
What is the Criteria for a cx to receive a 500$ GC for WC+SEP?
Double play cx purchasing SEP/WC at + REV!