Managing Emotions
Imagine you missed your bus. You are upset and worried about how you will get home. Demonstrate a useful response to this situation and your feelings.
Take a deep breath, think about how to solve the problem. Either call your parents to pick you up or go back inside and let a staff member know what happened and ask for help. No yelling/screaming.
_____ Kat
Kit Kat
I'm the receptionist at your doctor's office. Show me how you would ask me for help filling out a form.
Say something like, "Excuse me, I'm not really sure how to fill this out. Could you please help me?"
Wyo___
Wyoming
Show how you would answer the phone when you are expecting to hear about a job interview.
"Hello, this is___"
Imagine your teacher tells the whole class that your project was the best one. Demonstrate a useful response to accepting this praise.
Smile, say thank you. No bragging or shouting excitedly.
________ Pieces
Reese's Pieces
I'm your teacher. You didn't understand what I meant when I was asking you to do something. Show me how you would ask for clarification.
Say something like, "Excuse me, could you please explain what you meant when you said..."
Indi___
Indiana
Show how you would end a call with your boss.
"Thank you very much. I will see you at work."
Imagine your teacher catches you watching videos on your chromebook in class when you are supposed to be doing work. Demonstrate a useful response to your teacher pointing out your error and correcting you.
Apologize, turn off the video and accept responsibility for doing what you were not supposed to be doing. No yelling/arguing/pushing the teacher away.
Baby _______
Baby Ruth
You were walking fast and looking at your phone in the hall. You just bumped into me and made me drop my books. Show how you would make things right with me.
Say something like, "Oh, I am so sorry. That was my fault. I should be more careful. Let me pick those up for you."
Mass_______
Massachusetts
Show how you would answer the phone when you work at Wendy's
"Hello, Wendy's, this is _____, how may I help you?"
Imagine you do not get accepted into the college you really want to you do not get hired for the job you really want. Demonstrate a useful response related to disappointment.
Take a deep breath, accept that things didn't go your way and be prepared to try again with another school or college. No yelling/pounding the table/whining about not getting your way.
Sour ______ Kids
Sour Patch Kids
Every time you talk to me, I interrupt you to talk about something else. Let me know you don't like being interrupted.
Say something like, "excuse me, I was talking. I get frustrated when you interrupt me. Can I please finish?"
South Ca_____
South Carolina
Mr. Wilson called you and left you a message asking you to call him back at school. Show how you would speak to the receptionist when you call him back.
"Hello, this is _____, I'm returning Mr. Wilson's call. Could I please speak with him?"
Imagine you are driving and you accidentally back into someone else's car, breaking their taillight. Demonstrate a useful response to handling this situation.
Stop your car, get out, apologize to the other person, accept responsibility for your mistake. Exchange insurance information. No yelling/crying/blaming other people.
_______ Rocks
I'm your parent. I told you to call me if you left your friend's house to go to the game. You're at the game and you forgot to call. Call me and explain what happened.
Say something like, "I am so sorry I forgot to call earlier. I just remembered now. We left 20 minutes ago and we are at the game now."
North Da____
North Dakota
Show how you would call your doctor's office (Dr. Wilson) to make an appointment.
"Hello, this is ______, I would like to make an appointment with Dr. Wilson."