Jeopardy

Property

100

I am centrally located in the heart of Waikiki, I have a microwave station on the 4th floor for all guest's access and home of the famouse 'Tiny Bubbles' artist. 

What is Waikiki Beachcomber by Outrigger?

200

I am surrounded by a beautiful golf course, I offer a private beachfront cabana for Outrigger guests only and I am a short walk to Whaler's Village. 

What is Maui Eldorado Kaanapali by Outrigger?

300

I offer a Voyager Club Lounge access, I house the Hard Rock Cafe and the bay I reside in starts with the T.  

What is the Outrigger Guam Beach Resort?

400

I offer recreational activities such as kite-surfing, and bocce ball, I am available for an all inclusive packages with Indian Ocean room views.

What is Outrigger Mauritius Beach Resort?

500

I am a five star resort, I offer activities for kids of all ages in authentic accommodation.

What is Outrigger Fiji Beach Resort?

Opera 9

100

I am the function and jump used to enroll a guest in our email promotional mailings after they have confirmed a reservation. 

What is the 'I Want To... Go To Profile function and the Correspondence jump?

200

I am the option you chooses from the LTB screen followed by the function in Opera 9 that is used to pull the last reservations that you have either viewed, booked, cancelled or modified. 

What is the LookUp Reservation Option and the I Want To function?

300

Your guest calls who is currently holding a reservation. They now want to add two additional nights to their booking but the rate has changed. After you have added the additional nights,  I am the jump and function you would use to honor the original rate booked for the dates of stay that the guest already had holding. 

What is the Stay Details Jump and the Daily Details function?

400

Prior to confirming a retail reservation, I am the Reservation Type, Market Code and Origin defaults that are presented in the applicable fields.

What is CC, CD and GLOBALCC?

500

I am the application, jump and category that offers information about roll-aways and cribs for our properties. 

What is the Property Brochure, Miscellaneous Jump and Property Detail? 

Buying Process

100

I am the four components to the Buying Process.

What is opening, questioning, presenting and closing?

200

I am five words that begin a question that can lead to a one word answer.

I am five W words that begin a question that lead to finding a guest's reason for travel.  

What are can, will, do, are,  and is. 

What are W's on a bench-what, when, why, where, who?

300

I am the three components of the property benefit statement.

What are the feature, power words and benefit to the guest.

400

I am all the components of the UPA in RUPA for the presenting section of the buying process. 

What is all units overview, present unit/unit, present price/price and ask for the sale?

500

I am the four components used to overcome an objection. 

Extra credit: Where do these components fall in the buying funnel?

What are acknowledge, clarify, present 2 options and confirm the resolution. 

Ack=Opening

Clar=Questioning

Pres=Presenting

Confirm=Closing

Sharepoint

100

I am the jump and file in Sharepoint that helps you to be sure you know all of the exciting benefits of the new Voyager 47 Club Lounge at OWK.

What is Retail SOP's and Voyager 47 file?

200

This jump and file can identify what days the Vow Renewal and Sunset Ceremonies are as well the Arrival Greeting for each participating property. 

What is the Brochures jump and Signature Experiences file?

300

A guest calls to price a promotional special but needs more time to decide and wants to know how much longer the promotion/special is being offered. I am the jump and file that houses this information. 

What is the Briefings jump and the Direct Booking Specials and Promotions file?

400

You have been focusing on your rental car transfer skills for each caller and I am the jump and file that offers you the amount of incentive money that is paid out for your 23rd rental car referral.

What is Retail SOP's and Car Rental File?

500

A guest calls to inquire about the impact of the renovations at Waikiki Beachcomber by Outrigger. I am the jump and file that offers the suggested verbiage that you can use to advise the guest of this information. 

What is the Waikiki Beachcomber by Outrigger jump and the Frequently Asked Questions file?

Misc

100

I am the jump and accordion in Opera 9 where you would add an additional guest in the room, if the primary will not be present upon check in. 

What is Connected Profiles jump and Accompanying Profile accordion?

200

I am a required field in Pure Cloud when initiating an outbound call or email. 

What is On Behalf Of Queue? 

300

I am the two military terms used when moving transferring from base to base, whether it be incoming or outgoing.

What is TLA or PCS?

Temporary Leave Allowance

Permanent Change of Station

400

I am the file in Sharepoint/Retail SOP's that provides guidelines of when to use the 'Copy' function in Opera 9 and when to use the 'Trip Composer".

What is Making Multiple Reservations file?

500

I am a group coming in to Waikiki but rooms will not be booked through Outrigger.  What is the jump with referral information, what is the name of my group and who is the vendor taking care of my reservations?

What is the Contacts jump, who is American Dental Association Meeting and who is Experient?