Triage
Where can you locate if a consumer is being assessed by Medicaid?
Where is Member view> My Eligibility Results?
What is James Bond's code name?
What is 007?
If a consumer is found potentially eligible for Medicaid or CHIP, how will APTC Eligibility be affected?
What is the APTC will be removed for the first of the month following/CX will not be eligible for APTC while being assessed for Medicaid.
What candy is different colors but every color is the same flavor?
What is M&Ms?
What is the first step taken once you confirm the consumer has been ROP'd?
Where can you locate the consumer month to month premium breakdown?
What is CSR view> enrollments tab> show premium history?
Who was the first Disney Princess?
Who is Snow White?
Once the documents have been approved to verify loss of MEC, what will be the plan's effective date?
When is the 1st of the Month(after event OR plan selection, if later)?
What is Batman's real identity?
Who is Bruce Wayne?
If a customer has been terminated for non-payment due to ROP APTC removal, what type of reinstatement should we execute?
What is the ROP Reinstatement Process?
Where can you locate the resolution of a ticket?
What is the Comments?
What is the only letter not used in any US state name?
What is Q?
Jane recently divorced her husband, quit her job, and moved 3 cities over from where she lived before. You ask Jane some probing questions and discover she did not have any prior coverage. Would Jane be eligible for a moved or divorced QLE?
What is No?
What is the only bird that can fly backwards?
What is the Hummingbird?
Retroactive Cancellation/Termination after 10 Day Free Look/14 Day Retro term requires what action?
What is denial over the phone?
Where can you locate information on consumer being termed for nonpayment?
Where is CSR view > Additional Information?
What is the name of the fairy in Peter Pan?
Who is Tinker Bell?
Which plan tier must consumer be enrolled into to use cost sharing reductions, given that they are eligible?
What is Silver?
Which boxer could float like a butterfly and stink like a bee?
Who is Muhammad Ali?
How many days does a consumer have to request Adverse Actions when ROP occurs?
What is 60 days?
Alex says that he got a notice from Georgia Access about a DMI. He says he doesn't know what it means but wants to check to make sure he doesn't need to do anything. What is the first place we should triage on Alex's account?
What is the inbox?
Who was the first woman ever inducted into the Rock and Roll Hall of Fame?
Who is Aretha Franklin?
Where should a consumer go to access the Health Coverage Exemption Application? (Hardship Exemptions)
What is Healthcare.gov? (Or with the IRS when filing federal taxes)
What are the first name of the five brothers that made up the Jackson 5?
Who is Jermaine, Marlon, Jackie, Tito, and Michael?
How many unexcused absences is considered grounds for dismissal?
What is 8?