Function
Who is your bestfriend?
What is F6
"I am calling because I need to speak to the billing department" What type of call reason is this?
What is General office, Office .
While in conversation with the caller when is it "okay" to hang up on the caller?
What is you should never hang up on a call while in conversation with the caller.
What is your Username format to log into the computer?
What is FIRST NAME.LAST NAME
What does Stericycle Protect?
What is Brands, Environment and promotes health.
What is the function to look up an account?
What is "Alt+D"
"What are the office hours?" Where could you find this information?
What is Help Desk
On the locate, what does DNR stand for?
What is Do Not Remove
What is the QMS score that is considered company standard?
What is 85%
What is the first thing after you log into the computer that you have to do?
What is Clock in/Etime/Punch in
What function is limited to retrieve only the last 10 accounts you visited?
What is "Alt+J"
If a caller continues to be rude and does not want to speak with you rather he/she wants to speak to a supervisor, What steps should you take?
What is place caller on hold and reach out to TL.
When should you reach out to the "Urgent Care"?
What is when instructed by the account
Where should you dispose scrap paper that cannot be thrown in regular trash bin?
What is Shred bin or Gray bin
What is the name of Stericycle's CEO?
Charlie Alutto
When on the picklist, How do you expand the options?
What is "Alt+P"
"I am out of medication and my head hurts, my vision is getting blurry" What call reason can this be classified as?
What is Patient Emergency.
"Is this the Answering Service?" When presented with this question what should you say to the caller?
What is "This is the message center when the office is unavailable" or "This is the receptionist line to the office when they are unavailable" Unless the account states that it is the "Answering Service" you can say it.
What are the five things that need to be open throughout your work day?
What is Bulletin Board, Lync Group Chat, Email, Ekiga, Pinnacle System.
Due to Nurses/Doctors always being in a hurry, How fast should you finish a Hospital call?
What is no call should ever be rushed
After you read the Answer Phrase, what are two ways to access the script?
What is F1 or ESC
"Hey we are forwarding our lines to you guys and just to let you know that Dr. Doe is oncall" What steps should you take when handling this call?
What is update Locate and notify TL.
After logging into the Pinnacle system, How do you start taking calls?
What is Shift+F5 to "sign on" and F7 to get on "Ready"
In Ekiga Preferences besides the "Audio" option configuration, What other option should you check?
What is Call Option, make sure that "Automatically receive incoming calls" is checked.
What are the companies core values?
What is Integrity, Accountability, Customer First, Continues Improvement, One Team One Goal and Enjoying Our Work.