Sterling Silver
True or False: Assembly Alerts are automatically closed.
False
How to determine a special order in Sterling?
Item#_Model#
with an underscore
What must be the consistent on an active order to change a delivery address?
Zip Code
What does the F3 function do in Genesis?
Back or Reverse
What is XPO's ideal number of deliveries per day?
13-14
Where can you validate an item's details in Sterling?
Item Search Screen
True or False: You can print the loading ticket when in the Ready for Backroom pick status.
False
True or False: You can split charges in Sterling between multiple credit cards.
True
In the Genesis 5.1 screen you have:
On Hand: 18
On Hold: 13
Damage OH: 2
How many do you have available to sell?
3
What is the current maximum number of days product can sit at the XDT before going back to the ADC?
7 Days
After an Assembly Alert has been closed, what will the order status be?
Ready for Customer
Where can you view all active alerts in Sterling?
View My Alerts and Queues
In the Delivery Availability page, what is the fulfilling location of the majority of appliances delivered from the XDT?
The ADC
What button brings up the help screen?
F1
What's the name of one of our XPO teammates present at the meeting this morning?
Kevin, Chris, KT
What system is used to finish Financially Suspended Alerts?
Genesis
What does PTOC stand for?
Procurement Transfer Order Created
What does Genesis use to determine sales tax?
Zip Code
How long does any action items taken in Genesis take to update in Click?
2 minutes
What are the two methods to apply discounts on the Add/Modify Order Charges screen?
To the entire order or individually to line items.
What are the three types of payment status in the Payment Inquiry screen?
1. Invoiced
2. Authorized
3. Paid/Tendered
What are the three ways to lookup a customer in Advance Customer Search?
1. Phone Number
2. Email
3. Last Name & Zipcode
What is the name of the default account used to charge out accessories customers failed to purchase?
Account 61 - Complaint Merchandise Settlement
Name two statuses in Siebel that we monitor.
Open, Re-Open, Work In Progress