CLI
4 ways CM's Credit Limit Can be increased
CLI (Permanent CLI)
Proactive CLI
TCLI
TPA (Temporary Purchase Authorizations)
What does CBR stand for?
Credit Balance Refund
True or False. CM can consolidate his Chase Freedom and Chase Ink Account
False. Consolidation can only be done on consumer to consumer accounts
Who can request for CLD?
Liable Parties (PCM & SCM)
Account Memo
AAME
True or False: We sometimes discourage our Customers to apply for a credit
False. We never discourage our card members from applying for credit.
3 Options for CBR
Transfer to Alternate Account
Future Purchase
Send Check to CM's address
The From account should have at least $______ in available credit
$500
True or False. Decreasing a customer's credit limit and opting out of future increase can be processed in one workflow
True
General account information
Spending, year to date / life to date on 3rd screen
IAGI
Give at least 3 types of Income that are non-taxable
Social Security Income / SSI
Disability
Worker's Compensation
Child Support
Welfare / Public Assistance
Other non-taxable income (as defined by the customer)
True or False. To send CBR to CM's alternate Chase Credit card, we process it by accessing Utilities > CIMS
False. Utilities > IQNet
If the account has a balance, the available credit can't be reduced below $_______
$1000
True or False: AU Non-User can do a Credit Limit Decrease?
False
Rewards Marketing
IARM
True or False: Both Monthly Housing Payment and New Amount Requested are required before submitting CLI
False. New Amount Requested is not necessary before proceeding with the request
When do CBRs expire?
CBR checks expire when they aren't cashed within one year of issue date
If a customer would like to opt out of automatic increases, we Connect and Introduce customer to which department?
NO: access Do Not Share / Solicit workflow; select Opt out of Preferences
True or False. Credit limit decrease takes 1-2 business days to take effect
False. It takes effect immediately
Authorized User List
ICCR
What are the 2 required disclosures before submitting CLI
Credit Bureau Disclosure
Income Disclosure
True or False. For transferring CBR to an alternate account, CM has to be a liable party on both Chase accounts
True
2 ways a customer's credit limit can be decreased
Customer requested
Bank initiated
True or False. CM can always request to go back to their previous credit limit
True.
POA Authority Level (Code 24)
IACD