General Information
When people have low emotional intelligence they do not understand the emotions of others, they experience little understanding of other people. This condition is called lack of ________.
Empathy
What does W stand for in G R O W?
Way Forward/Action Plan
What is the Personal Awareness gap?
It is when the employee is not aware of current performance standing
True or False
It is important that the Supervisor does not identify the opportunities himself.
True
Questions to ask do identify if your action plan is Specific.
1.What should be achieved?
2.What should be done?
3.What should be completed?
This is a type of motivation that is commonly referred to as the drive for competency.
Achievement
This is the most important part of coaching.
Gain Agreement
Give 3 interventions for Motivation/Will Issue gap.
Coaching
Rewards and Recognition
Career Pathing
Things you cover on the wins discussion:
1. Ask the achieved targets
2.
3.
4.
2. Support employee's statements
3. Ask for best practices
4. Non-KPI related Win/s
1.Gives the employee a set of actual steps to take
2.Clear objectives are easier to accomplish
3.Since it is documented, accountability is set
4.Increased awareness of what to accomplish
5.Employee feels supported
Give 2 ways to improve internal customer service.
Check your attitude
Positivity
Be professional
What are the 2 things you need to remember on the AOO discussion of Reality part of GROW?
RCA
Gain Agreement
Give the categories of non-performance also known as the 5 gaps.
•Knowledge/Skills/Abilities
•Metrics Awareness
•Personal Awareness
•Motivation
•Job Competency
How will you discuss the opportunities?
The _______ score is the percentage of respondents who selected either the Extremely satisfied or the Satisfied response.
Top 2 Box
What are the four elements of Managing a Team
Identify and Analyze
Develop
Coach
Engage
Give the 3 elements needed in the time-bound part of SMART.
When
Until when
When is the evaluation
Give 2 interventions for KSA gap.
Role Play
Training
This is the next step after uncovering the RCA of the issue
Gain agreement
Give one development activity you can do for your own growth.
Attend LinkedIn Courses
Identify your goals
Identify the skills you lack for current role you hold and work on them starting tomorrow
What are the 6 parts of an email
Subject
Heading
Acknowledgment
Resolution
Closing
Signature
Why do we discuss the Wins first before the AOO in the Reality
To set the tone in a positive side.
The coachee will be more receptive this way, and has a more likely chance of being open-minded with areas of opportunities.
What tools can you use to identify performance gaps?
Give 2
QA
Feedback of internal customers
CSAT
NPS
What do you do if the coachee doesn't agree with the points for improvement?
Impact Scenarios
How would you know if you already reached the root cause of the problem?
Once you arrive at a cause that you can control