MY DREAM CAR
Quality Behaviors
KNOW YOUR BUSINESS
MY SECRET TALENT
KNOW YOUR TEAM
100

2020 BMW X5

Who is Colleen?

100

What quality behavior is defined as what you say and where you navigate?  

What is Understand Request?
100

Lowest level of claims

CSR

100

Drawing and Painting

Who is Ester Jones?

100

Some people may think this is weird, but I like to eat Doritos or Corn chips with Ice Cream

Who is Ester?

200

2020 Maserati Ghibli

Who is Christine?

200

This quality behavior ensures we are protecting our customer's information?  

What is Verification?

200

What department is responsible for evaluating damage, working with repair shops, and working with customers face to face to settle claims?  

What is AD?

200

Whistling

Who is Stephen?

200

My Dream Vacation is Jamaica

Who is Christine?

300

2020 Jeep Wrangler

Who is Brittney Walls?

300

This quality behavior ensures we ask the appropriate questions especially when needing driver, rated location, and usage.  

What is Probe?

300

First name of our current CEO?

Todd

300

Making Wind Sounds

Who is Kenya?

300

Some people may think this is weird, but I like to eat sushi with a fork

Who is Colleen?

400

93 Mazda RX7

Who is Stephen?

400

This behavior ensures you are looking at related callmaps, state references, insite and oasis in order to assist your customer.  

What is Use Resourses?

400

What department is responsible collecting funds from other insurance companies from subbrogated claims?  

What is PRU?

400

Gulping water really fast?

Who is Brittney Walls?

400

Some people may think this is weird, but I like to eat WHITE RICE with NACHO CHEESE

Who is Britny Romero?

500

2020 CADILLAC ESCALADE

Who is Keandra?

500

How many quality behaviors are there?

What is 8?

500

Your Section Code?

What is T825?

500

Tap Dancing

Who is Kiya?

500

Some people may think this is weird, but I like to eat VANILLA WAFERS with PEANUT BUTTER.

Who is Keandra?

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