Active Advice
Miscellaneous
Pt. Engagement CI
Trouble Shooting
Safety
100
A case that should have your hair on fire.
What is a Audit Case.
100
Where referral status can be checked.
What is ERMA.
100
Insurance plans HMOI/BA, Blue Medicare, MSSP or the four MA plans.
What are the insurance plans eligible for the CM patient Engagement Measure.
100
Logout of all programs, clean your cookies/empty internet files, close programs/internet explorer window & then reopen any programs. Close the Internet Window and open a new one.
What are the first steps you should do when experiencing computer problems.
100
Control, Alt & Delete.
What should be done when walking away from your computer?
200
What phase are you in when first attempting to contact your patient?
What is "Outreach Phase".
200
Where you would find out who the CM is for a practice.
What is the "CM to Provider List" in Sharepoint.
200
'Stable Plan of Care', 'Goals Met', 'Enrolled- Pt. Eligibility Termed'.
What are cases closure reason eligible for the CM Patient Engagement Measure.
200
A place to look to find out what computer systems are down.
What is Advocate On Line, IS Service Event Dashboard.
200
Event that occurs on a weekly basis where patient and systems problems and issues are discussed.
What is the "Safety Huddle".
300
A case that you open for only 30 days.
What is Coordination of Care.
300
This is where BCBS data claims can be found.
What is "Verisk".
300
Case Closure Reason of 'Screened, Not actionable', 'Pt. Non-Adherent to Interventions' and 'Provider Declined Pt. Contact by CM'.
What closure reasons for exclusion for the CI Engagement Measure.
300
Clean cookies again and the SHUT DOWN (not just reboot) your computer. After a full 15 minutes turn computer back on.
What is the second step you should do when having problems with your computer.
300
A person who is making decisions for someone incapable of making their own decisions.
What is a "Power of Attorney".
400
What activity type is when you ask your PCP to attempt to contact patient.
What is "Provider Outreach".
400
This is where you would find "Provider Relations Database".
What is "Evolucion".
400
Percentage needed to receive full CI Engagement incentive.
What is 50% or greater.
400
Send an email to TAC@ActiveHealth.Net or call 1-800-491-3464.
What you do when you need to reset your AA password.
400
What needs to be done when you want to share a patients behavioral health information with the PCP.
What is getting a "Release Of Information".
500
The first step when attempting to enroll a patient.
What is checking eligibility.
500
BC/BS cases that are opened greater than 60 days.
What are auditable cases.
500
January 1, 2013 through August 31, 2013.
What is time period to be eligible for CM engagement this year.
500
What you do every two weeks for a minimum of two hours.
What is "hardwiring" your computer.
500
Sending patient information by email outside of Advocate.
What is send information by "Encrypted Mail".
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