Harmony Terminology*
This is the ability to support a live, automated dialogue beyond predefined responses or manual interaction.
What is Conversational Messaging? (previously known as Bi-Directional Texting)
This is intelligence demonstrated by computers, as opposed to human or animal intelligence.
What is AI?
The primary hub for raising visibility for our partner integrations. This will give visibility to customers so they are aware of content and technology resources that are available to be used with Artera.
What is the Artera Marketplace?
This is the place to find helpful resources relating to the PSO PM team.
What is the PSO PM Landing Page?
Reduces staff manual workload, minimize no-shows and un-utilized schedule slots.
What is appointment reminders?
This will bring a more intuitive interface for building simple single-step notifications to complex multi-step conversations.
What is Conversation Builder. (formerly known as ChatAssist)
Using Generative AI - neural networks to identify the patterns and structures within existing data to generate new and original content - this platform is able to provide detailed responses to instructions/prompts.
What is ChatGPT?
The hub where we send all our customers and all our developers who want to integrate with us
What is the developer portal?
During go live, this is filled out in Salesforce in order to send out the Post Implementation Survey.
What is the implementation contact?
This adds a layer of security and improves staff experience.
What is Single Sign On?
This will create rules to start, stop, pause, edit, and delete automations to initiate notifications, reminders and conversational messages.
What is Conversations Manager. (previously Automations Manager)
This is the kind of AI that uses data to forecast future outcomes.
What is Predictive Analytics?
With the rollout of Artera Harmony, there will be no distinction between "..." and "..." Conversation Manager will be used to provide department specific filtering, etc.
What are practice level automations and default level automations?
✨DAILY DOUBLE✨ The current book that is being read in the PSO book club.
What is Big Magic by Elizabeth Gilbert?
Creates a paperless and virtual pre-visit process.
What is Epic e-Checkin?
This will define how notifications or conversational messages will be delivered based on resources, restrictions, exclusions, and other future rules.
What is Triggers. (formerly known as Automations)
✨DAILY DOUBLE✨ A subset of Natural Language Processing, this helps analyze digital text to determine if the emotional tone of a message is positive, negative, or neutral.
What is Sentiment Analysis?
All components of Artera Harmony are anticipated to be in GA by the end of ...
When is Q3?
During onboarding, you are required to delete this document from Smartsheet after saving it to your computer.
What is the W-9?
Increases % of patients receiving preventive care and immunizations.
What is Campaigns Outreach?
This is a a central space for staff to manage communications and engage with patients.
What is Staff Console? (previously known as Patient Face sheet/Collaborative Inbox)
We use this kind of AI to interpret patient messages. For example, instead of saying "yes" to an appointment reminder, patients can respond conversationally (i.e. "yeah" or "sure")
What is Natural Language Understanding (NLU)?
These are the 5 cornerstones of Artera Harmony.
What is Conversation Builder, Conversation Manager, Developer Portal, Staff Console, and Intelligent Analytics?
A tab in SF projects, this will provide helpful information needed to onboard net new clients.
This helps increase patient reach and deliverability rates of those messages.
What is SendMessage API?