ICU on the ICQ
Days we have to make sure an Inbound Commons Queue task is completed/canceled.
What is 3 days?
This person is able to submit a member spend request, for urgent transportation, on a member’s behalf.
What is Anyone (does not have to be a CHP)?
This is where you can place referrals to Pharmacy.
What is Commons?
This is a visit action MIC does not generally do.
A. Urgent wellness checks
B. DME delivery
C. Med pick up and delivery
D. All of the Above
What is All of the Above?
This is where will you find the pregnancy flag in the member’s Commons chart.
What is on the Member 360 page under Health Summary?
The person that is accountable for reassigning or getting an incorrectly assigned task, reassigned.
What is the person that is currently assigned?
App that CHPs use to submit referrals.
What is Find Help?
This blood pressure value creates a care gap for a member and qualifies for referral to Pharmacy.
What is >140/90?
This is the member we should make sure to have MIC visits scheduled for.
A. Intensive track
B. MIC target user members
C. High clinical needs
D. Transportation Difficulty
E. Anyone
What is Anyone! Especially Intensive track/ MIC target user members, members that have high clinical needs or transportation difficulty.
This is how to refer a newly identified pregnant member to the pregnancy program.
A.Refer the member using “eligible for pregnancy program enrollment” flag*
B. Send a patient case in Athena
C. Slack or task Tamieka Pennycooke or Nicole Parchment
D. All of the Above
What is All of The Above?
A.Refer the member using “eligible for pregnancy program enrollment” flag*
B. Send a patient case in Athena
C. Slack or task Tamieka Pennycooke or Nicole Parchment
It is ok to push a task back past 3 days in this scenario.
What is NEVER?
True/ False. A Community Health Partner can expedite a member’s Social Security and SNAP benefits approval.
What is False?
This A1c value creates a care gap for a member and qualifies for referral to Pharmacy.
What is >9%?
This is where I should go for help if I have an MIC question or cannot find availability.
What is the Mic-NC-Market channel in Slack? It is a one stop shop for MIC needs. It has the most eyes monitoring.
These are resources available to the member via within the pregnancy program.
A. Perinatal tailored BH support
B. RN care management
c. In-person labor support, childbirth education, perinatal doula care
D. Options counseling/ in-depth CNM support (second opinion)
E. All of the Above
What is All of the Above?
A. Perinatal tailored BH support
B. RN care management
c. In-person labor support, childbirth education, perinatal doula care
D. Options counseling/ in-depth CNM support (second opinion)
The initial f/u should be conducted within this many hrs/days/weeks.
What is 24 hours?
Name the housing resource Community Health Partners have a partnership with.
A. Local Housing Authority
B. Local charities
C. City Block Housing resource
D. All of the above
E. None of the above
What is None of the above?
True or False: Our Pharmacist, Kanesha can prescribe medications for members.
What is True: for specific diseases states such as DM, HTN, HLD, COPD, Asthma, and Smoking Cessation.
Type of MIC visit that should be limited to folks who cannot make it to the hub or a lab corp or have a time sensitive clinical need.
What is a specimen collection? A specimen collection as a stand alone is the only visit that should be limited to folks who cannot make it to the hub or a lab corp or have a time sensitive clinical need.
True or False. The perinatal team offers primary prenatal care including labor, delivery and postpartum care.
What is False? We can provide gap filling care and in-person support (doula services).
This number of outreaches in this many days should be attempted before canceling out an IC task.
What is 3 outreaches in 3 days?
This is the circumstance(s) when a CHP can provide a food box drop off.
Anytime a member requests
At the end of each month
For members without transportation
What is For Members Without Transportation?
This is the best you can get information about how members are using their medications.
What is Ask Open Ended Questions?
This is when you should talk to members about MIC.
What is EVERY TIME you speak with a member? You should remind them to call us first at 833-904-CARE, ensure they have the number and let them know their visit can be in their home for primary/nursing care.
True or False. While enrolled in the perinatal program, perinatal team members (P-RNCM/P-CHP) will always be listed as “primary”.
What is True?