Communications
All communications (internal and external) should be responded to within how many hours?
24
What does S.I.S. stand for?
Student Information System
Oh no! You can't get into OKTA! Who ya gonna call/email?
helpdesk@weldnorthed.com OR 844-963-2500
A student hasn't started their course and it has been 5 days. What is the best thing to do?
Call them and reach out to the mentor.
What does CF stand for?
Compliance Form
Name all communication methods teachers should be using, unless otherwise indicated in the Implementation Notes (there are five)
Phone calls, Emails, Internal Messages, IMs (OW), Texts, 1:1s
A student is 90% complete with a course with an actual grade of 55%, and it is one day past the end date. Would you close the student out as complete or incomplete?
Complete
Genius (aka the SIS) keeps glitching. Who ya gonna email?
GeniusSIS@edgenuity
What is the "on recess" folder and how does it work? Is the term "on recess" an internal or external phrase?
"On recess" should only be used internally.
How long does a teacher have to make modifications once a CF is received?
3 days
What kind of data can you and your supervisor get from the Teacher Communication Report (TCOM)? Name 3 things!
Comm Percentage, # of Phone Calls, # of Text messages, etc.
All grading alerts should be resolved within _____ business hours.
72
The Edge LMS has wrong answers on a student's quiz! Who ya gonna email?
How often should we be calling all students, despite performance indicators? What is considered best practice?
Once a month
For what population of students are you most likely to complete a CF?
Students with IEPs or 504s
What are two types of communication you manually add into the SIS through the "Add Communication" option?
Phone Calls, Emails through Outlook
Which current enrollments screen column indicates how many days it has been since a teacher has last made contact with a student in an individualized way?
Last Contact
In the OW LMS, a student is not appearing for you. Who ya gonna email?
support@odysseyware.com
What does S4 stand for?
Strong Start Student Success Plan
A school sends you a Teacher Input Form and asks you to fill it out. What is the best action to take?
Send them the Teacher Input Form/IEP Meeting Request Smartsheet Link OR contact your supervisor
In what instances is bulk messaging acceptable? Name 3!
When I will be out of office, When I need to communicate who my substitute teacher will be, When sending out a resource beneficial to all students
All review and retake requests should be cleared within ___ hours.
24
Your Buzz LMS is malfunctioning and Andy Dill is on vacation. Who ya gonna email?
BuzzLMS@edgenuity.com
List all 6 Performance Indicators
Strong Start Student Success Plan, Pacing, Mastery, Engagement, Waiver, Responsive Communication Only,
A mentor is asking about accommodations for gifted students. What do you tell them?
Gifted students can enroll in Honors courses.