Commerical/Mortgages
Product Knowledge
What would you recommend?
Banking 101
Employee
100

Name at least 2 people that work in our commercial department

What is... Bonnie R., John C., Paul B., Tim D., Sue J., Andrew M.

100

This product allows customers to place their funds in a termed amount of time to earn interest

what is a CD

100

Sally comes in and states she wants a checking account but does not use online banking or debit cards and will be keeping a balance of $150

What is an essential checking account

100

The name of our new TCR Core

What is Dyna Core

100

This person has a little under 1 year left until they're married!

What is Jake

200

All state or federally licensed mortgage lenders have to register with this licensing system

What is NMLS
200

This is the third-party company we use for credit cards

What is TIB

200

Fiona currently has an essential checking with us, upon further conversation you see she is using her debit card and online banking. Her average balance is $3,000

What is Kasasa Cash Back

200

Interchange income is generated from this product or service we offer

What is debit card transactions

200

This person's favorite color is purple and blue

What is Cindy (Lou Whoo)

300

This product is used a great way to take advantage of the equity you’ve already accumulated as a homeowner. The minimum you can take is $25,000 and that maximum amount is $300,000.

What is a home equity loan or home equity line of credit

300

This program is used to check people against different sanction lists

What is OFAC (or lexisnexis)

300

Billy has shared that he would love to renovate his bathroom in his home that he recently purchased. Billy said the estimate is about $8,000. 

 What is a home improvement loan

300

This service is used to send money directly to another account typically same day for a fee.

What is a wire

300

This persons favorite food is Thai

What is Makayla

400

Any referrals for a business relationship of $350,000 or less goes to this person

What is Cherly Thompson

400

This regulation is in place for check holds

What is regulation CC

400

Timmy stated in the next few years he hopes to sell his pet shop. 

What is wealth management

They offer business succession planning and can start Timmy on the path to investing his money

400

This comes in several different series such as series EE, Series I, Series HH all with different yields and maturities. 

What is a savings bond

400

This person is our in-house IRA expert and used to even be the banks IRA admin

What is Laurie

500

This program helps small business owners develop a business plan

What is SCORE
500

Customers need these 2 items for the bank to conduct a medallion

What is a valid ID and most recent statement that shows current value and ownership on the account

500

Jill is inquiring about a student loan

What is- Granite Edvance Student Loan Program (undergraduate/ gradate currently enrolled in school seeking additional funds) or EdvestinU Refinance Loan Program (current student loan borrowers that allows to combined current)

500

This account is used to pay interest to the NH bar foundation to provide civil legal aid to the poor and support improvements to the justice system

What is an IOLTA account

(Interest on Lawyer Trust Account)

500

Name one person from each branch

What is;

Barrington -Chrissy, Heather, Roxanne, Nicole, Gina

Dover- Maher, Amanda, Steven, Laura, Mae

Rochester - Chris, Tammie, Sharla, Laurie, Carolyn

Durham - Cathi, Karen, Jen, Marcus

Portsmouth - :D 

M
e
n
u